Microsoft Word
Helen Spinelli
Great Falls,MT
Summary
Hardworking and enthusiastic Customer Service trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
9
9
years of professional experience
Work History
Kitchen Attendant
Staybridge Suites Hotel
09.2023 - 02.2024
- Assisted in training new kitchen attendants, fostering a supportive team atmosphere while upholding high standards of performance.
- Cleaned and organized kitchen stations to promote team efficiency.
- Assisted in setting up and breaking down kitchen stations.
- Transported food items from storage areas to kitchen for prepping.
- Consistently met health inspection standards, contributing to a clean and sanitary kitchen environment.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Maintained composure and work quality while under stress.
- Monitored inventory deliveries to minimize product losses and prep for service.
- Followed recipes and chef instructions to prepare food correctly.
- Adhered to company quality constraints and industry best practices for guest satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained high personal grooming standards and uniform presentation.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Maintained a safe working environment by following established safety protocols and reporting potential hazards promptly.
- Followed food safety practices and sanitation guidelines.
- Enhanced customer satisfaction by addressing and resolving dietary concerns or special requests promptly.
- Contributed to an enjoyable dining experience for guests through diligent behind-the-scenes efforts in the kitchen environment.
Customer Service Representative
NEW
03.2015 - 02.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Delivered prompt service to prioritize customer needs.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Associate of Science - Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL07.2020
Associate of Arts -
University of Phoenix
Tempe, AZ08.2010
Skills
- Trash Collection
- Food safety knowledge
- Conflict Negotiation
- Complex Problem-Solving
- Meal presentation
- Decision-Making
- Food Production
- Quality Assurance
- Food Quality Standards
- Workplace Health and Safety
- Sanitation Standards
- Ingredient management
- Inventory Oversight
Software
Excel
Cash Register
Timeline
Kitchen Attendant
Staybridge Suites Hotel
09.2023 - 02.2024
Customer Service Representative
NEW
03.2015 - 02.2019
Associate of Science - Billing And Coding
Ultimate Medical Academy - Clearwater
Associate of Arts -
University of Phoenix
Similar Profiles
Gabrielle MillerGabrielle Miller
Hotel Front Desk Receptionist at Staybridge Suites HotelHotel Front Desk Receptionist at Staybridge Suites Hotel
Leticia ChigoLeticia Chigo
Assistant General Manager at Staybridge Suites HotelAssistant General Manager at Staybridge Suites Hotel
Patricia MartinezPatricia Martinez
Maintenance Technician at Staybridge Suites HotelMaintenance Technician at Staybridge Suites Hotel
Ashita ParmarAshita Parmar
Front Desk Associate at Staybridge Suites HotelFront Desk Associate at Staybridge Suites Hotel
Lisa CarrollLisa Carroll
Property Manager at TK Property Management - Self-employedProperty Manager at TK Property Management - Self-employed