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Helen Spruill
Chesapeake
Summary
Senior Human Resources Specialist with extensive experience in compliance and data reporting. Proven track record in streamlining onboarding and payroll processes to enhance efficiency and accuracy. Skilled in talent management strategies and maintaining regulatory compliance, committed to driving HR program improvements.
Overview
16
16
years of professional experience
Work History
Human Resources Generalist
Golden Key Group
12.2021 - 07.2022
- Managed HR support, optimizing personnel actions and payroll processes for efficiency.
- Resolved complex HR issues with NFC, enhancing process accuracy and reliability.
- Conducted new hire orientations, ensuring compliance and smooth onboarding.
- Trained staff on HR tools, improving team proficiency and operational effectiveness.
- Extracted detailed reports for leadership, aligning departmental goals with strategic objectives.
- Streamlined personnel action processing through HRMS implementation, ensuring accurate documentation and compliance while reducing processing delays
- Developed and conducted new hire orientation programs, enhancing onboarding effectiveness and improving employee integration outcomes
- Orchestrated resolution of complex personnel and payroll processing challenges through NFC Reporting Center, strengthening departmental operational efficiency
- Led staff training initiatives on HR tools and systems, fostering knowledge transfer and building team capabilities in personnel management procedures
- Implemented comprehensive HRMS solutions to streamline personnel actions, reducing processing bottlenecks while maintaining compliance standards
- Spearheaded a digital onboarding platform, streamlining the integration process and significantly improving new hire satisfaction rates.
Human Resources Analyst/PAR
ASM Research
Chesapeake
02.2017 - 07.2022
- Managed diverse personnel actions in NFC, enhancing HR data accuracy and compliance.
- Processed payroll and benefits, ensuring timely and accurate employee compensation.
- Interpreted federal regulations, resolving complex HR cases with precision.
- Managed recruitment process to ensure vacant positions are occupied
- Led process improvements, achieving measurable efficiency gains in HR operations.
- Evaluated and processed diverse personnel actions, ensuring adherence to federal regulations and improving operational accuracy across HR functions.
- Enhanced payroll processing for new hires, facilitating noticeable decreases in onboarding duration and boosting overall employee satisfaction.
- Coordinated with cross-functional teams to resolve complex personnel action requests, fostering improved communication and expedited resolutions.
- Maintained accurate employee records in HRIS, ensuring data integrity while facilitating timely reporting for management review.
- Provided guidance on benefits and payroll inquiries, demonstrating strong interpersonal skills and commitment to employee support.
- Managed diverse personnel actions, enhancing HR data accuracy and compliance, leading to improved operational effectiveness.
Customer Service Specialist
ASM Research
Chesapeake
07.2022 - Current
- Maintain end-to-end responsibility for Federal/non-Federal staff.
- Documents cases or updates existing case records to capture each phone, email, or web chat communication with all levels of Federal staff.
- Recognize challenges and formulate lasting solutions.
- Maintain and refresh records related to police reports for stolen laptop recovery.
SR Human Resources Specialist
Woodrow Wilson International Center/Smithsonian
07.2022 - 04.2025
- Streamlined HR policy development, ensuring compliance with Federal regulations procedures ensuring efficiency and resulting in enhanced compliance and operational efficiency across all departments
- Facilitate HR consultations, promoting informed operational decision making
- Oversee documentation, accuracy and timely processing of personnel actions, maintaining accurate records and ensuring regulatory compliance.
- Conduct internal audits, ensuring adherence to regulations and improving organizational standards.
- Generate strategic reports, enabling data-driven decisions and enhancing HR effectiveness.
- Engineered systematic audit protocols for federal compliance monitoring, strengthening organizational integrity across Federal and Trust frameworks
- Administered complex personnel actions through USDA/NFC systems, maintaining meticulous records while implementing pay setting rules, promotion guidelines, awards and recognition and retention incentives in accordance with Federal Processing Regulations
- Established new and transformative executive reporting processes to correct out dated or non-existing procedures enabling improved organizational alignment and information accuracy
- Engineered comprehensive HR audit protocols for federal compliance monitoring, strengthening organizational integrity while ensuring alignment with Smithsonian standards
- Streamlined HR policy development, resulting in enhanced compliance and operational efficiency across all departments.
Specialist/Lead
Loancare/Preservation
Virginia Beach
08.2010 - 09.2016
- Analyzed real estate records, ensuring accurate title history and ownership verification.
- Prepared and submitted mortgage insurance claims within 20 days, optimizing process efficiency.
- Managed multiple projects, enhancing workflow prioritization and task completion.
- Resolved complex borrower issues, utilizing effective communication and problem-solving skills.
- Coordinated vendor site visits, ensuring compliance with company guidelines and standards.
- Streamlined the claims preparation process for agency and investor properties, achieving timely submissions and enhancing operational efficiency.
- Developed a systematic approach to inspect and maintain abandoned FHA/VA properties, ensuring compliance with guidelines and reducing violations.
- Coordinated with internal teams and external vendors to resolve title-related issues, fostering strong partnerships and ensuring accurate reporting.
- Analyzed property titles and prepared comprehensive reports, enabling informed decision-making and minimizing potential legal risks.
- Provided assistance to team members by prioritizing tasks across multiple projects, contributing to a cooperative and productive work environment.
- Spearheaded the claims preparation process, ensuring timely submissions and significantly enhancing operational efficiency across multiple projects.
Education
Courses - Position Management and Classification
Smithsonian Institute
Washington04.2024
A.A.S. - Word Processing
Tidewater Community College
Chesapeake, VA12.1995
Skills
- HR information systems (HRIS)
- Confidential information management
- Performance review coordination
- Regulatory compliance understanding
- Employee relations
- Position Management
- Training and new hire onboarding/offboarding
- Audits, reporting, and data analysis
- Payroll and benefits administration
Additional Information
Public Trust Active, Covid 19 Vaccinated
Accomplishments
- Implemented a new system that saved 50% of the onboarding time, cutting time and cost.
- Used Microsoft Excel to develop team process tracking spreadsheets.
- Supervised a team of 11-13 staff members.
- Recognition received for outstanding performance.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balancePersonal development programsHealthcare benefitsPaid time offPaid sick leave401k matchSoftware
Amazon, AWS
Adobe acrobat
Moodle
Zoom
Peoplesoft HRMS/HR Connect
Servicenow
National Finance Center (NFC)
EPIC
Special payroll processing system (SPPS)
Reporting center
Interests
Staffing & classification
Recruitment
Talent acquisition
Languages
English
Native language
English
Advanced (C1)
C1
Quote
Acting childish seems to come naturally, but acting like adult, no matter how old we are, just doesn’t come easy to us.
Lily Tomlin
Timeline
Customer Service Specialist
ASM Research
07.2022 - Current
SR Human Resources Specialist
Woodrow Wilson International Center/Smithsonian
07.2022 - 04.2025
Human Resources Generalist
Golden Key Group
12.2021 - 07.2022
Human Resources Analyst/PAR
ASM Research
02.2017 - 07.2022
Specialist/Lead
Loancare/Preservation
08.2010 - 09.2016
Courses - Position Management and Classification
Smithsonian Institute
A.A.S. - Word Processing
Tidewater Community College