Summary
Overview
Work History
Education
Skills
Timeline
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Helen Stevens

Valrico,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

35
35
years of professional experience

Work History

Assistant Manager of Customer Expierence

JCPenney
10.2018 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Created employee schedules to align coverage with forecasted demands.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Assistant Manager of Operations

JCPenney
02.2004 - 10.2018
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Monitored key performance metrics to identify areas for improvement.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Streamlined operations by implementing efficient workflow processes and procedures.

Merchandise Sales Manager

JCPenney
08.1989 - 02.2004
  • Improved profitability with diligent expense management, reducing overhead costs without sacrificing quality or customer satisfaction.
  • Coordinated seamless collaboration between departments, ensuring a unified approach in driving sales and customer satisfaction.
  • Spearheaded special events such as trunk shows and seasonal promotions to engage customers beyond traditional shopping experiences.
  • Contributed to strategic planning sessions that informed long-term goals for the business''s continued success in a competitive retail landscape.
  • Developed strong relationships with vendors, resulting in better pricing and improved product selection.
  • Trained and mentored new sales team members to enhance their product knowledge and selling skills.
  • Enhanced the shopping experience by curating a visually appealing retail environment that showcased products effectively.
  • Consistently met or exceeded monthly sales targets through focused efforts on driving customer engagement and loyalty initiatives.

Education

Bachelor of Business Administration -

Lewis University
Romeoville, IL

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Workload Management
  • Retail Operations
  • Recruiting and interviewing
  • Customer Relationship Management (CRM)
  • Human Resources Management
  • Business Administration

Timeline

Assistant Manager of Customer Expierence

JCPenney
10.2018 - Current

Assistant Manager of Operations

JCPenney
02.2004 - 10.2018

Merchandise Sales Manager

JCPenney
08.1989 - 02.2004

Bachelor of Business Administration -

Lewis University

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Helen Stevens