Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helen Talde

Napa,CA

Summary

Dynamic customer service professional with a proven track record at Dutch Bros and Pacific Home Care, excelling in team leadership and development. Recognized for enhancing organizational efficiency and fostering a collaborative environment. Detail-oriented and adept at problem-solving, leverage strong organizational skills to drive team success and improve client satisfaction.

Overview

7
7
years of professional experience

Work History

Caregiver

Pacific Homecare Services
06.2019 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Engaged patients in meaningful conversation, socialization, and activity.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Assistant Manager

Dutch Bros
11.2018 - 07.2025
  • Led team in delivering exceptional customer service, enhancing overall guest satisfaction.
  • Implemented training programs for new staff, improving onboarding efficiency and knowledge retention.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Coordinated inventory management practices to maintain stock levels.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

High School Diploma -

New Technology High School
Napa, CA

Skills

  • Customer service
  • Detail-oriented
  • Team leadership & development
  • Strong organizational skills

Timeline

Caregiver

Pacific Homecare Services
06.2019 - Current

Assistant Manager

Dutch Bros
11.2018 - 07.2025

High School Diploma -

New Technology High School

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