Helen Taylor
Bunnlevel,NC
Summary
Customer service oriented professional with strong leadership skills and medical administrative experience. Facilitate efficient workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to assure consistent quality. Maintain and ensure patient privacy and confidentiality. High Academic Honors Recognition. Maintain accurate data to ensure details are not overlooked. Strong written, verbal, and interpersonal skills for effective communication and documentation. Effective problem solver, able to assess needs and identify solutions. Video Communication Platforms – Zoom and Google Meet. Microsoft Office Applications – Word, Excel, and PowerPoint. Hardworking Assistant Office Manager with demonstrated clerical and office leadership skills. Experienced in organizing schedules, routing correspondence and stocking supplies for expected needs. Team-oriented and diplomatic in working with people from diverse backgrounds.
Overview
2
2
years of professional experience
Work History
Assistant Office Manager
Avance Care
10.2023 - Current
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Medical Administrative Assistant/Lead
Avance Care
10.2021 - 10.2023
- Serve as initial point of contact, greet patients, and maintain a warm and welcoming atmosphere
- Answer inbound phone calls, schedule appointments, gather necessary documents, and collect payments
- Enter patient demographic information into computer and verify insurance coverage
- Distribute work tasks in and to the department
- Address provider issues or concerns with department or other parties, as requested
- Assist Office Manager with daily, weekly, and monthly tasks and weekly deposits
- Organize staff meetings and huddles and provide feedback regarding issues.
- Maintain effective relationships and communication with patients, families, management, and staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Maintained and updated patient records for accurate, current medical histories.
- Conducted insurance verification and managed patient charts.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Use eClinicalWorks to schedule appointments for doctor visits and procedures.
Education
Associate of Science - Healthcare Management
Ultimate Medical Academy
Tampa, FL03.2023
Skills
- Data Inputting
- Administrative Support
- Workflow Coordination
- Documentation and Control
- Policy and Procedure Modification
- Staff Training
- Task Delegation
- Customer Service
- Clerical Support
- Office Supplies and Inventory
- Schedule Preparation
- Microsoft Office
Key Qualifications
Business Operations Practice Structure Leadership & Management Medical Administrative Procedures
Healthcare Ethics HIPAA Compliance Accounting Payroll Appointment Scheduling Insurance Verification
CMS 1500 Processing Co-Payments UB-04 Insurance Billing Procedures Insurance Claim Cycle Medical Terminology Electronic Health Records (EHR) Electronic Medical Records (EMR)
Health Records Management Medical Records Management
Human Resource Management Organizational Improvements Interpersonal Professional Communications
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Assistant Office Manager
Avance Care
10.2023 - Current
Medical Administrative Assistant/Lead
Avance Care
10.2021 - 10.2023
Associate of Science - Healthcare Management
Ultimate Medical Academy
Similar Profiles
Rae Marie KasabaRae Marie Kasaba
Project Manager at Avance CareProject Manager at Avance Care
Erika SimonErika Simon
Lead Bilingual Patient Coordinator at Avance CareLead Bilingual Patient Coordinator at Avance Care
Dianne Clarke-HallDianne Clarke-Hall
Medical Coding Specialist at Avance CareMedical Coding Specialist at Avance Care
LATRICE AUSTIN-JONESLATRICE AUSTIN-JONES
Chronic Care Managment at Avance CareChronic Care Managment at Avance Care
Shaquella DurhamShaquella Durham
LOGISTIC MANAGEMENT SPECIALIST GS-11 at Department of Defense USACAPOCLOGISTIC MANAGEMENT SPECIALIST GS-11 at Department of Defense USACAPOC