Helen Tekle
Bethesda,Maryland
Summary
I have a background in healthcare as a Certified Nursing Assistant and Certified Medication Technician, where I developed strong communication, documentation, and customer service skills. I also worked as a supervisor in the petroleum industry, gaining experience managing teams and handling customer needs as well as financial responsibilities. Recently, I completed the Google IT Support Certificate and hold a degree in Information Technology with a focus on database management. I’m now looking to apply my customer service and technical support skills in a fully remote role.
Overview
15
15
years of professional experience
Work History
Google IT Support Professional Certificate
Coursera
08.2025 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
Nursing Assistance and CMT
Brightstar Healthcare Agency
01.2019 - Current
- Assisted patients with daily living activities, including bathing, feeding, mobility, and personal care.
- Administered medications safely as a Certified Medication Technician, following physician and nurse instructions.
- Maintained accurate electronic health records (EHRs), documenting care, vitals, and medication administration.
- Provided compassionate support while communicating clearly with patients, families, and healthcare staff.
- Trained new staff on proper patient care routines, safety standards, and medication handling procedures.
- Built strong customer service and problem-solving skills by addressing patient concerns and ensuring comfort.
Customer Service Representative
Free State Petroleum
01.2011 - 03.2022
- Supervised daily operations in a petroleum service environment, ensuring excellent customer service and smooth workflow.
- Managed a team of employees, providing training, scheduling, and performance oversight.
- Handled customer service inquiries, complaints, and escalations, maintaining a high satisfaction rate.
- Oversaw financial transactions, cash handling, and sales reporting, ensuring accuracy and accountability.
- Implemented process improvements that reduced customer wait times and improved service delivery.
Education
Bachelor of Science - Information Technology
Strayer University
District Of Columbia 03-2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Google IT Support Professional Certificate
Coursera
08.2025 - Current
Nursing Assistance and CMT
Brightstar Healthcare Agency
01.2019 - Current
Customer Service Representative
Free State Petroleum
01.2011 - 03.2022
Bachelor of Science - Information Technology
Strayer University
Similar Profiles
Jennifer TjiaJennifer Tjia
Meta Front-End Developer Program at CourseraMeta Front-End Developer Program at Coursera
Bersabhe WerechoBersabhe Werecho
Data Analyst & Machine Learning Trainer at CourseraData Analyst & Machine Learning Trainer at Coursera
Vaishak KCVaishak KC
Creating Financial Statement Using Excel at CourseraCreating Financial Statement Using Excel at Coursera
Patrick UrgoPatrick Urgo
Director of Sales at Hampton Inn Washington DC/WhitehouseDirector of Sales at Hampton Inn Washington DC/Whitehouse
Valentina CaroValentina Caro
Community Engagement Specialist at Bethesda Cares, IncCommunity Engagement Specialist at Bethesda Cares, Inc