Helen Thomas

Initiated daily opening and closing procedures including menu prep, special guest requests, and party modifications

Monitored labor closely to run an efficient operation while ensuring guest experience was a priority

Promoted increases in check averages and team morale with incentive programs and cast member recognition

Tracked "guest inconvenience" spending to highlight trends and patterns along with suggested solutions to bring expense totals down

Performed regular safety walks in order to ensure that we were in compliance with state and local standards of cleanliness

Cross-trained between several locations to expand knowledge on area processes and expectations for personal development

Coached and developed cast members to deliver outstanding guest service and attain 100% PLEX scores from the guests as our goal

Helped to achieve a workplace that was accident-free and focused on safety with no OSHA-recordable injuries

Guided cast members in achieving professional goals

Created and maintained records of meetings and documents

Ensured guest satisfaction with regular table touching

Boosted team morale by working alongside team members and promoting functional communication