Helen Thomas
Olathe,KS
Summary
Dynamic Patient Registration Representative with a proven track record at Crittenton Hospital Medical Center, excelling in insurance verification and patient relations. Enhanced registration efficiency, significantly reducing wait times while maintaining patient confidentiality. Adept at fostering cross-cultural sensitivity and delivering exceptional customer service in high-pressure environments.
Patient registration professional with strong background in healthcare administration and patient services. Known for reliability and adaptability in fast-paced environments, ensuring smooth and efficient patient registration processes. Skilled in data entry, insurance verification, and patient communication. Valued for collaborative approach and results-driven focus, contributing positively to team goals and adaptable to changing needs.
Overview
29
29
years of professional experience
Work History
Patient Registration Representative
Crittenton Hospital Medical Center
Rochester, MI
04.2001 - 04.2015
- Managed patient check-in and registration processes efficiently for emergency, inpatient ,and outpatient departments.
- Verified insurance information, ensuring accuracy and compliance with policies.
- Obtained required authorizations, approvals, and co-pays.
- Assisted patients with inquiries, providing timely and accurate information.
- Coordinated electronic health record updates to maintain data integrity.
- Trained new staff on registration protocols and software usage.
- Streamlined appointment scheduling procedures, enhancing patient flow efficiency.
- Implemented process improvements that reduced registration wait times significantly.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
- Managed patient check-in and registration processes efficiently.
Senior Registration Representative
Oakwood Hospital and Medical Center
Dearborn, MI
08.1986 - 09.1999
- Managed patient registration processes to ensure accurate data collection and compliance with healthcare regulations.
- Facilitated effective communication between departments to enhance patient experience and streamline workflow.
- Conducted regular audits of registration records to maintain data integrity and adherence to policies.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
- Collected demographic and insurance information from patients.
- Served as a reliable resource for colleagues seeking assistance with complex cases or unfamiliar scenarios in the registration process.
Administrative Assistant
Montessori Giving Tree
Allen Park, MI
08.1991 - 04.1999
- Coordinated office operations to ensure efficiency and support daily activities.
- Managed scheduling and calendar appointments for senior management and staff.
- Developed and maintained filing systems, improving data retrieval processes.
- Assisted in preparing reports and presentations for internal meetings and external clients.
- Facilitated travel arrangements, ensuring adherence to budgetary constraints and policies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- oversaw the care of students ages 2 through 6
Education
High School Diploma -
Melvindale Hih School
Melvindale, MINo Degree - Education
Wayne State University
Detroit, MISkills
- Insurance verification
- Payment collection
- Patient confidentiality
- Patient relations
- Appointment scheduling
- Medical terminology
- Cross-cultural sensitivity
- Data entry
- Healthcare industry
- Customer service
Languages
Spanish
Elementary
Timeline
Patient Registration Representative
Crittenton Hospital Medical Center
04.2001 - 04.2015
Administrative Assistant
Montessori Giving Tree
08.1991 - 04.1999
Senior Registration Representative
Oakwood Hospital and Medical Center
08.1986 - 09.1999
High School Diploma -
Melvindale Hih School
No Degree - Education
Wayne State University