Helen Thomas
Olathe,KS
Summary
Dynamic Patient Registration Representative with a proven track record at Crittenton Hospital Medical Center, excelling in insurance verification and patient relations. Enhanced registration efficiency, significantly reducing wait times while maintaining patient confidentiality. Adept at fostering cross-cultural sensitivity and delivering exceptional customer service in high-pressure environments.
Patient registration professional with strong background in healthcare administration and patient services. Known for reliability and adaptability in fast-paced environments, ensuring smooth and efficient patient registration processes. Skilled in data entry, insurance verification, and patient communication. Valued for collaborative approach and results-driven focus, contributing positively to team goals and adaptable to changing needs.
Overview
29
29
years of professional experience
Work History
Patient Registration Representative
Crittenton Hospital Medical Center
04.2001 - 04.2015
- Managed patient check-in and registration processes efficiently for emergency, inpatient ,and outpatient departments.
- Verified insurance information, ensuring accuracy and compliance with policies.
- Obtained required authorizations, approvals, and co-pays.
- Assisted patients with inquiries, providing timely and accurate information.
- Coordinated electronic health record updates to maintain data integrity.
- Trained new staff on registration protocols and software usage.
- Streamlined appointment scheduling procedures, enhancing patient flow efficiency.
- Implemented process improvements that reduced registration wait times significantly.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
- Managed patient check-in and registration processes efficiently.
Senior Registration Representative
Oakwood Hospital and Medical Center
08.1986 - 09.1999
- Managed patient registration processes to ensure accurate data collection and compliance with healthcare regulations.
- Facilitated effective communication between departments to enhance patient experience and streamline workflow.
- Conducted regular audits of registration records to maintain data integrity and adherence to policies.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
- Collected demographic and insurance information from patients.
- Served as a reliable resource for colleagues seeking assistance with complex cases or unfamiliar scenarios in the registration process.
Administrative Assistant
Montessori Giving Tree
08.1991 - 04.1999
- Coordinated office operations to ensure efficiency and support daily activities.
- Managed scheduling and calendar appointments for senior management and staff.
- Developed and maintained filing systems, improving data retrieval processes.
- Assisted in preparing reports and presentations for internal meetings and external clients.
- Facilitated travel arrangements, ensuring adherence to budgetary constraints and policies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- oversaw the care of students ages 2 through 6
Education
High School Diploma -
Melvindale Hih School
Melvindale, MINo Degree - Education
Wayne State University
Detroit, MISkills
- Insurance verification
- Payment collection
- Patient confidentiality
- Patient relations
- Appointment scheduling
- Medical terminology
- Cross-cultural sensitivity
- Data entry
- Healthcare industry
- Customer service
Languages
Spanish
Elementary
Timeline
Patient Registration Representative
Crittenton Hospital Medical Center
04.2001 - 04.2015
Administrative Assistant
Montessori Giving Tree
08.1991 - 04.1999
Senior Registration Representative
Oakwood Hospital and Medical Center
08.1986 - 09.1999
High School Diploma -
Melvindale Hih School
No Degree - Education
Wayne State University