Helen Tjakra
Business Manager
Mount Vernon,WA
Summary
Forward-thinking Facilities Manager with over 13 years of experience in business management running start-up companies. Strong technology and product development expertise. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication & customer -service oriented skills. Excellent reputation for resolving complex problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
18
18
years of professional experience
Work History
Director of Operations
Herbal Face Food, LLC
Mount Vernon, WA
11.2014 - 11.2023
- Developed and implemented daily operations plans such as production plan, order priorities, delivery time and promotional strategies.
- Implemented policies and standard operating procedures for continuous improvement.
- Reduced average manufacturing cost through negotiations with vendors.
- Identified and resolved ineffective practices by inspecting production areas regularly.
- Improved productivity while reducing staffing and operational costs by switching to automated machine.
- Maintained constructive client and vendor relationships regarding contracts, purchases, delivery speed, returns.
- Oversaw day-to-day operation: material handling, shipping & receiving, quality control, marketing & publication.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Managed and allocated staff and material resources to meet production goals.
- Improved distribution efficiency with design, development and testing of embedded software applications.
General Manager
PT. Rajawali Indah Buana Tour & Travel
Manado, Indonesia
10.2005 - 10.2014
- Took a proactive approach to identifying and resolving issues that could have a negative impact on business operations and revenue generation
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
- oversight operations, sales, finance, human resources, IT, and safety and compliance.
- Trained, coached, and mentored staff to support smooth adoption of new programs.
- Improved productivity while reducing staffing and operational costs by 20%.
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, politicians, and business executives
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Responded to clients' questions, issues and complaints and implemented appropriate solutions
- Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets
Education
Bachelor of Economics - Accountant
Maranatha Christian University
Bandung, West Java, Indonesia08.2004
International Business Administration
University of Sam Ratulangi
Manado, North Sulawesi, IndonesiaFinancial Coach Master Training
Ramsey Solutions
Nashville, TN06.2021
Personal Bookkeeping & Accounting
Austin Peay State University
Clarksville, TN04.2022
Project Management
Austin Peay State University
Clarksville, TN04.2023
Skills
- Strong Analytical & Problem Solving
- Operational/process improvement
- Business Development
- Project planning
- Technology Savvy
- Social Media Marketing
- Budgeting
- Inventory management
- Communications
- Experienced Travel Planner
- Strong Customer service
- Quickbooks
- Cost control and reduction
- Financial analysis and reporting
- Financial Coaching
Hobbies
● Traveling
● Diving
● Dancing
● Reading/Listening to Christian Books/Audiobooks
Timeline
Director of Operations
Herbal Face Food, LLC
11.2014 - 11.2023
General Manager
PT. Rajawali Indah Buana Tour & Travel
10.2005 - 10.2014
Bachelor of Economics - Accountant
Maranatha Christian University
International Business Administration
University of Sam Ratulangi
Financial Coach Master Training
Ramsey Solutions
Personal Bookkeeping & Accounting
Austin Peay State University
Project Management
Austin Peay State University
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