Helen Torres
The Bronx,NY
Summary
Dynamic and dedicated professional with over ten years of diverse experience working with community organizations, youth, and parents. Successfully facilitated workshops, organized events, and significantly increased parental involvement to foster a collaborative educational environment. I am the proud parent of a young man who attended public schools and is now a nuclear engineer in the US Navy. I have a proven track record of engaging parents, with a 98% parent participation rate. Demonstrated expertise in designing and implementing educational and developmental programs, including an allied health summer youth program in collaboration with community colleges, resulting in students earning CNA and pharmacy technician certifications. Established the first library in a juvenile detention center, emphasizing the importance of educational resources. I am a strong communicator with skills in motivational interviewing and conflict resolution. I hold a BA in Disability Studies and am pursuing an MS in Higher Education, K–Adulthood.
Overview
21
21
years of professional experience
Work History
Health Navigator
UnitedHealthcare
New York, New York
02.2015 - 01.2019
- They establish and execute care plans to meet medical needs promptly.
- Coordinated referrals to specialists and community programs as needed.
- Contributed to the development of policies and assisted in executing community programs.
- Caregivers and clients underwent interviews to ascertain the challenges clients face in their environment.
- Organized support groups to help families understand and support the client.
- Encouraged open dialogue between clients' families and community organizations.
Intake Coordinator
Vising Nurse Services of New York
New York, NY
04.2013 - 06.2016
- Ensured compliance with relevant regulations about the provision of services.
- I assessed client needs through initial interviews and home visits, inspecting homes for proper heating, and consulting to determine appropriate services.
- Designed surveys to measure the effectiveness of existing programs and services.
- I compiled and analyzed data related to community engagement activities.
- Maintained accurate records of program activities and results.
- Prepare budgets, timelines, and project plans for upcoming initiatives.
- Assisted with data collection and analysis to improve community progress reports.
Human Resources Specialist
Cardinal McCloskey Community Services
Bronx, NY
09.2011 - 12.2013
- Organized recruitment events, such as career fairs and open houses.
- Coordinated benefits administration activities, such as enrollments, changes, terminations, and transfers.
- Advised management on legal compliance related to employee relations, such as FMLA, ADA, and EEO.
- Assisted in developing policies and procedures for the Human Resources Department.
- Prepared reports related to HR activities, such as turnover rate analysis and absenteeism rate.
- Maintained confidential personnel files, following applicable laws and regulations.
- Reviewed job descriptions, identified necessary changes, and updated them accordingly.
- Conducted pre-employment background checks.
- Conducted screening interviews with job candidates.
- Conducted investigations into workplace complaints or grievances raised by employees.
- Conducted workshops for new hires on policy, working strategies, and communication.
Director of Education/Weekend Administrator
Jewish Home & Hospital
Bronx, New York
05.2006 - 08.2011
- They analyzed data from test scores, surveys, and other sources to evaluate program effectiveness.
- Served as a liaison between the school district administration and community groups regarding educational issues.
- Coordinated special events, such as open houses for parents and the program team.
- Created and executed a student performance tracking system
- Spearheaded the Summer Allied Health career development component in partnership with community colleges, providing opportunities for high school students to train as certified nursing assistants and pharmacy technicians.
- Developed and maintained a program with a 98% parent participation rate, involving parents in their children's educational journey through consistent communication and engagement.
- Directed an intergenerational internship program, pairing high school students with seniors in long-term care facilities and conducting documented research on an increased empathy level.
- Championed diversity and inclusion efforts within the organization.
- Implemented an after-school free meal program in collaboration with the Department of Health.
- Oversaw daily operations, ensuring efficiency and productivity.
- Negotiated contracts with vendors and suppliers for better terms or pricing.
- Established strong relationships with key stakeholders, both internal and external.
- Ensured compliance with HIPAA regulations concerning patient privacy rights.(Weekend Administrator)
- Conducted periodic facility inspections to ensure optimal facility operations for maximum efficiency. (Weekend Administrator)
- Monitored inpatient bed use, facilities, and staff to ensure optimal use of resources. (Weekend Administrator)
- Communicated with patients with compassion while keeping medical information private. (Weekend Administrator)
Associate Supervisor/Juvenile Detention Officer
City of New York D.J.J.
Bronx, New York
06.1998 - 03.2009
- Maintained consistent communication with all levels of staff, ensuring that expectations were met.
- Tracked employee attendance records, vacation requests, and overtime hours worked.
- Supervised the daily activities of assigned personnel to ensure proper operation and functioning.
- Conducted regular performance reviews for assigned employees.
- Organized, led, and established the first library in youth detention in collaboration with community organizations and volunteers.
- Provided guidance and direction to team members on daily tasks.
- Reviewed employee performance evaluations regularly to assess individual growth opportunities.
- Assisted with the development of departmental policies and procedures.
- Lead regular training sessions on new systems or processes within the organization.
- Developed training programs to improve employee efficiency and effectiveness.
- Inform detained youths about available services that could assist them upon release.
- Assisted in developing rehabilitation plans for juvenile offenders.
- Facilitated communication between detainees and their families when appropriate.
- Helped facilitate transition back into society by providing resources such as job placement assistance or housing referrals.
- Organized educational programs for detained juveniles to help them prepare for life after release from detention centers.
- Counseled juveniles on life skills such as anger management, problem-solving, and conflict resolution
- Provided emotional and physical support to juveniles in detention facilities.
- Assisted with resolving disputes between detainees peacefully.
Education
Master of Science - Education K-12 /Disability Studies
School of Professional Studies
New York, NY03-2026
Bachelor of Arts - Disability Studies/Autism
School of Professional Studies
New York, NY05-2024
Associate of Applied Science - OTA
Mercy College
Dobbs Ferry, NY07-2017
Associate of Arts - Math And Science
LaGuardia Community College of The City University of New York
Long Island City, NY07-2012
Skills
- Attention to Detail
- Community Resources
- Community Health Services
- Community Organization Collaboration
- Conducting assessments
- Crisis Resolution
- Cultural Competency
- Data Tables
- Desktop and Laptop Computers, Telephones,
- Educating families
- Effective Communication
- Inclusivity and disability advocacy abilities
- Microsoft Office Excel, PowerPoint, Word, Teams and Outlook
- Problem-solving
- Professionalism
- Schedule Coordination
- Training and Teaching (Trainor of Trainers)
- Team Collaboration
- Youth Counseling/Career Transition
Languages
Spanish
Full Professional
English
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Health Navigator
UnitedHealthcare
02.2015 - 01.2019
Intake Coordinator
Vising Nurse Services of New York
04.2013 - 06.2016
Human Resources Specialist
Cardinal McCloskey Community Services
09.2011 - 12.2013
Director of Education/Weekend Administrator
Jewish Home & Hospital
05.2006 - 08.2011
Associate Supervisor/Juvenile Detention Officer
City of New York D.J.J.
06.1998 - 03.2009
Master of Science - Education K-12 /Disability Studies
School of Professional Studies
Bachelor of Arts - Disability Studies/Autism
School of Professional Studies
Associate of Applied Science - OTA
Mercy College
Associate of Arts - Math And Science
LaGuardia Community College of The City University of New York
References
References available upon request.
References
References available upon request.
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