Helen Torres

• Hired talented individuals with disabilities, ensuring equal opportunities and fostering a diverse workplace
• Leveraged unique perspectives and exceptional skills that employees with disabilities bring to the design process, enhancing creativity and innovation.
• Created an accessible workplace with necessary accommodations to support all team members, ensuring a comfortable and productive work environment.
• Contributed to the community by providing meaningful employment opportunities and promoting social inclusion and economic independence for individuals with disabilities
• Established marketing strategies, such as social media campaigns, to promote the business.
• Negotiated contracts with vendors for supplies and services.
• Managed inventory levels to meet customer demand while minimizing costs.
• Collaborated with community partners, such as schools, social service agencies, state workforce centers, and employers, to provide client resources.
• Advocated for equal access to employment opportunities, regardless of race, gender identity, or disability status.

• Conducted remote initial assessments to determine service needs and eligibility for potential clients, including individuals with traumatic brain injuries and other disabilities, that are suitable for home care assistance and therapeutic interventions.
• Created individualized service plans for each client based on their unique needs and goals.
• Developed strategies to assist clients in overcoming barriers that impede successful outcomes.
• Facilitated group sessions designed to address specific issues related to the client's mental health needs.
• Provided education about available services, benefits, rights, responsibilities, risks, and treatment options.
• Offered crisis intervention techniques when needed.
• Assisted in developing outreach programs to increase awareness and accessibility of services.

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• Developed and implemented new employee onboarding process.
• Guided managers on disciplinary action and performance management.
• Conducted exit interviews with departing employees to identify areas of improvement in the organization.
• Assisted in developing policies and procedures for the Human Resources Department.
• Advised management on legal compliance related to employee relations, such as FMLA, ADA, and EEO.
• Coordinated with external vendors to provide employee services, such as training and benefit administration.
• Facilitated conflict resolution sessions and mediated employee disputes, fostering a positive work environment.

• Spearheaded the Allied Health career development component, providing opportunities for high school students to train as certified nursing assistants and pharmacy technicians.
• I initiated and fostered relationships with community-based organizations, creating opportunities and establishing partnerships.
• Developed and maintained a program with a 98% parent participation rate, involving parents in their children's educational journey through consistent communication and engagement.
• Implemented a system to monitor and address students' weaknesses, aiming to increase their SAT scores by building on their strengths.
• Directed an intergenerational internship program, pairing high school students with seniors in long-term care facilities and conducting documented research on an increased empathy level.
• Developed and implemented comprehensive education plans to ensure student success.
• Created, monitored, and evaluated the department budget to optimize resources.
• Oversaw day-to-day operations of the education department, including staff supervision and training.
• Maintained accurate records of student performance and attendance to ensure compliance with regulations.
• Served as a liaison between the school district administration and community groups regarding educational issues.
• Coordinated special events such as open houses or parent-teacher conferences.
• Monitored student achievement through various assessment tools, such as tests or project evaluations.

• Trained NYC staff on child abuse, suicide prevention, OSHA, and TOT.
• Created and organized the first Horizons Juvenile Detention Center Library at the Brook Avenue Detention.
• Implemented programs to help juveniles develop better behavior management and decision-making skills.
• Supervised and scheduled 14 counselors, providing guidance and support to ensure compliance with departmental standards.
• Conducted evaluations of existing training materials to identify areas for improvement.
• Organized and scheduled training sessions, seminars, and workshops.
• Created online tutorials for remote learning opportunities.
• Coordinated with department heads to ensure staff were adequately trained in job duties.
• Monitored video surveillance systems to detect irregularities in the facility environment.
• Coordinated with medical and mental health personnel to provide necessary services for youth with intellectual disabilities.
• Conducted daily briefings to pass on pertinent info to oncoming shifts.
• Searched buildings and grounds, living quarters, and work areas for contraband.
• Facilitated communication between school personnel, parents and guardians, therapists, psychiatrists, and other professionals involved in the student's care.
• Educated staff members about mental health issues affecting students so they can better respond appropriately to those needs.
• Implemented therapeutic techniques such as cognitive behavioral therapy, dialectical behavior therapy, and mindfulness training into practice.
• Assisted youth in developing healthy coping skills that could be used during stress or difficulty.
• Assisted youth in finding solutions by teaching appropriate intervention techniques and services for youth with disabilities.