Helen Torres- Peralta
Selden,NY
Summary
Dynamic customer service professional with a proven track record at GEICO, excelling in issue resolution and client satisfaction enhancement. Skilled in decision-making and conflict resolution, I consistently improved customer loyalty through empathetic communication and effective problem-solving. Recognized for training and delegating tasks, ensuring operational efficiency and team performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GEICO
07.2025 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely issue resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Shift Manager
Wendy's
09.2020 - 07.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Managed staff hiring, training and supervision.
Transfer Clerk
Eastern Wholesale Fence LLC
06.2020 - 08.2020
- Reduced errors in data entry by creating and maintaining a comprehensive filing system.
- Increased accuracy of record updates through diligent verification of information prior to inputting data into the system.
- Ensured accurate record-keeping with thorough attention to detail and regular audits of files.
- Organized physical and digital files, making retrieval easy and efficient for coworkers needing access to records.
Education
Bachelor of Arts - Journalism
SUNY, Stony Brook
Stony Brook, NY05-2027
Associate of Arts - General Studies
Suffolk County Community College
Selden, NY05-2025
Skills
- Decision-making
- Customer Service Orientation
- Punctual and reliable
- Delegating work
- Issue resolution strategies
- Client satisfaction enhancement
- Critical thinking
- Schedule management
- Inventory controls
- Hiring and recruiting
- Operational Checklists
- Conflict resolution
Certification
- Food Handler Certification, Wendy's - 5/27/2023 - 5/27/2028
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
GEICO
07.2025 - Current
Shift Manager
Wendy's
09.2020 - 07.2025
Transfer Clerk
Eastern Wholesale Fence LLC
06.2020 - 08.2020
Bachelor of Arts - Journalism
SUNY, Stony Brook
Associate of Arts - General Studies
Suffolk County Community College