Helen Traylor
King,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations.
Overview
11
11
years of professional experience
Work History
Medical Records Clerk
Atrium Health Wake Forest Baptist
03.2022 - Current
- Printed and photocopied documents to provide patients with copies of medical records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Assisted in preparation of medical reports for external parties.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient confidence by keeping patient records information confidential.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
APCA Personal Care Assistant
ComForCare
02.2021 - 03.2022
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Scheduled and accompanied clients to medical appointments.
- Assisted patients with self-administered medications.
- Ran errands for patients, did shopping, and picked up other necessities.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with daily living activities, running errands, and household chores.
- Planned activities to encourage movement, stretching and strength building.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Daycare Teacher
Lollipop Stop Child Development Center
03.2021 - 01.2022
- Implemented age-appropriate curricula to meet needs of young learners.
- Implemented curriculum to enhance classes with learning-focused activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Created safe and nurturing learning environment for preschoolers.
- Modeled positive behavior and communication skills for students.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Guided students to develop social, emotional and physical skills.
- Engaged with children on individual basis to build positive relationships and promote learning.
Maid/Housekeeping Cleaner
Maids & A Mop
08.2020 - 05.2021
- Changed linens
- Sanitized (area or item|rooms|bathrooms|counters|equipment)
- Cleaned and maintained restrooms, stairwells, hallways, bedrooms and kitchen
- Adhered to professional house cleaning checklist.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Washed and put away kitchen dishes, utensils and glassware.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Dusted picture frames and wall hangings with cloth.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
PCA Personal Care Assistant
Rose Tara Plantation
01.2019 - 03.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Conferred with supervisor to discuss patient condition and medical care.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Remained alert to problems or health issues of clients and competently responded.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Assistant Store Manager
Biscuitville
01.2016 - 09.2018
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Created and maintained safe and secure work environments for employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reported issues to higher management with great detail.
Manager
Papa John's
06.2013 - 01.2016
- Hire and recruit employees
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills..
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Cook
Ymca Camp Hanes
05.2012 - 04.2015
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Measured and mixed ingredients according to precise recipes for best results.
- Maintained food safety and sanitation standards.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed opening and closing shift kitchen tasks.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Education
Radiation Therapy
Forsyth Technical Community College
Winston Salem Early childhood certification in Teacher - Early Childhood Education
West Stokes High School
06.2015
Skills
- Friendly
- Sales
- Stocking
- Customer Service
- Payroll
- Cleaning
- Healthcare
- Assistant Manager Experience
- Store Management Experience
- Training & Development
- Interviewing
- Leadership
- Medical Records
- HIPAA
- Driver's license
- CPR Certification
- First Aid certification
- Assessments
- Retail Customer Service — Highly Proficient
- Full results: Highly Proficient
- Development in any professional field
- Medical Records and Documentation
- Staff Training
- Verbal and Written Communication
- Records Management
- EPIC EMR
- HIPAA Compliance
- Protected Health Information
- Reminder Calls
- Workers' Compensation Forms
- Process Forms
- Medical Release of Information ROI
- Office Supplies and Inventory
- Patient Rights
- Medical Information Computerization
- Scanning and Imaging Software
- Legal Requirements
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Medical Records Clerk
Atrium Health Wake Forest Baptist
03.2022 - Current
Daycare Teacher
Lollipop Stop Child Development Center
03.2021 - 01.2022
APCA Personal Care Assistant
ComForCare
02.2021 - 03.2022
Maid/Housekeeping Cleaner
Maids & A Mop
08.2020 - 05.2021
PCA Personal Care Assistant
Rose Tara Plantation
01.2019 - 03.2019
Assistant Store Manager
Biscuitville
01.2016 - 09.2018
Manager
Papa John's
06.2013 - 01.2016
Cook
Ymca Camp Hanes
05.2012 - 04.2015
Radiation Therapy
Forsyth Technical Community College
Early childhood certification in Teacher - Early Childhood Education
West Stokes High School
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