Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helen Walsh

Customer Advocate
Sand Springs,OK

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

30
30

Years of sales, customer advocacy, and dispute resolution

Work History

Server

IHOP
10.2022 - Current
  • Supported needs of 12- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Inspected dishes and utensils for cleanliness.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Overnight Stocker

Wal-Mart Supercenter
09.2021 - 12.2021
  • Pre-assembled containers to be easily selected by packing associates.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Stocked shelves to match planogram images and instructions.
  • Stocked shelves, racks and cases with new or transferred merchandise.

Specialty Reservation Agent

Avis Budget Group
11.2018 - 03.2020
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Resolved various issues and discrepancies for customers.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.

Technical Service Representative

Dish Network Corp
12.2008 - 10.2014
  • Monitored systems in operation and quickly troubleshot errors.
  • Researched product and issue resolution tactics to address customer concerns.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Managed high levels of call flow and responded to technical support needs.

Education

High School Diploma -

Union High School
Tulsa, OK
05.1987

Skills

  • Hors D' Oeuvres
  • Natural Leadership
  • Issue Troubleshooting
  • Conflict and Complaint Resolution
  • Sales Expertise
  • Guest Satisfaction
  • Account Management
  • Appointment Scheduling

Timeline

Server

IHOP
10.2022 - Current

Overnight Stocker

Wal-Mart Supercenter
09.2021 - 12.2021

Specialty Reservation Agent

Avis Budget Group
11.2018 - 03.2020

Technical Service Representative

Dish Network Corp
12.2008 - 10.2014

High School Diploma -

Union High School

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Helen WalshCustomer Advocate