Summary
Overview
Work History
Education
Skills
Timeline
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Helen Warner

Gretna,LA

Summary

Over 20 years of successful experience in Management and Student Information Systems. Also being recognized for performance excellence and contributions to success in the banking and school industry. My Strengths in data reporting and the student information systems backed by training in EDGEAR( JCAMPUS), helps me produce quality data. Also a Facilities management professional with a strong track record in ensuring efficient operations and safety compliance. Skilled in project management, budgeting, and vendor relations. Known for fostering teamwork and adapting to changing needs to achieve optimal results. Dependable in maintaining and improving facilities to support organizational goals.

Overview

39
39
years of professional experience

Work History

Facilities Manager

Community Academies of New Orleans
07.2020 - 05.2025
  • Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
  • Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
  • Oversaw facility renovations, ensuring ADA compliance and adherence to local building codes.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Documented records on pricing, energy consumption and activity reports.
  • Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
  • Maintained facility grounds, equipment, and safety compliance.
  • Reviewed and oversaw construction and renovation projects.
  • Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.

Student Information Systems Coordinator

Choice Foundation
11.2006 - 07.2020
  • Responsible for ensuring the complete accuracy and timeliness of district's student, personnel, curriculum calendar and sponsor site data.
  • Communicates effectively with a wide variety of groups including students, teachers, principals, office staff and governmental agencies.
  • Maintains and utilizes the computerized student information systems.
  • Prepares student attendance, discipline, student count, updated student lunch status, student gain and loss reports, updated teacher certification and reconciles manual and computer reports monthly.
  • Provides information and/or training to school staff on the use of the student information system and application of data from the system.
  • Attends conferences and classes to develop and maintain knowledge of the student information system( JCAMPUS).
  • Accesses the Internet to download student information software and upload files.
  • Facilitates transfer of student information between schools.
  • Participates in special projects.

Branch Manager

Liberty Bank
09.1999 - 08.2005
  • Directed staff of 9 personnel.
  • Utilized up-to-date information to make effective decisions governing bank operations.
  • Built and maintained productive relationships with internal and external C-level executives to facilitate business success.
  • Represented bank at community events to establish strong ties and promote business.
  • Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
  • Supervised branch operations and made continuous improvements in each area.
  • Upheld stringent bank standards for loans, money handling and legal considerations.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.

Bank Customer Service Representative

Commerical National Bank
01.1992 - 08.1999
  • Opened new accounts and cross sold bank products.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.

Credit Card Customer Service Representative

Hibernia Bank
11.1986 - 08.1991
  • Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
  • Verified application and account details to accurately asses credit and financial risks of potential clients.

Education

High School Diploma -

Eleanor Mcmain Secondary School
New Orleans, LA
4 1981

Associate of Science - Business Administration

Delgado Community College
New Orleans, LA
4 1985

Skills

  • Management Information Systems expertise
  • Computer systems knowledge
  • EDGEAR(JCAMPUS) systems knowledgeable
  • Microsoft Office
  • Customer Service Experience
  • Works well with others
  • Building maintenance
  • Building inspections
  • System inspections
  • Organizational skills
  • Project management
  • Teamwork and collaboration
  • Leadership skills

Timeline

Facilities Manager

Community Academies of New Orleans
07.2020 - 05.2025

Student Information Systems Coordinator

Choice Foundation
11.2006 - 07.2020

Branch Manager

Liberty Bank
09.1999 - 08.2005

Bank Customer Service Representative

Commerical National Bank
01.1992 - 08.1999

Credit Card Customer Service Representative

Hibernia Bank
11.1986 - 08.1991

Associate of Science - Business Administration

Delgado Community College

High School Diploma -

Eleanor Mcmain Secondary School

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Helen Warner