Helen Wentzel
Elk City,OK
Summary
Dedicated professional with strong problem-solving and communication skills. Proven track record in guest relations and training, ensuring exceptional customer service and team collaboration. Determined to overcome new obstacles while keeping good morale.
Overview
5
5
years of professional experience
Work History
Guest Relations
Riversport OKC
Oklahoma City, Oklahoma
07.2021 - 10.2025
- Updated policies and procedures related to guest relations operations regularly.
- Resolved customer complaints in a timely manner while maintaining excellent guest relations.
- Provided training for new employees on guest relations and customer service standards.
- Monitored daily operations of the Guest Relations team, ensuring customer satisfaction goals were met.
- Prepared detailed reports on guest relations activities for management review.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, gyms, and other common areas; emptying trash cans and disposing of waste appropriately.
Barista
Scooter's Coffee
Shawnee, Oklahoma
05.2024 - 09.2024
- Maintained cleanliness and organization of the coffee preparation area.
- Provided excellent customer service and addressed customer inquiries promptly.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to create a positive work environment.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Cashier
Anthony's Foods
Meeker, Oklahoma
09.2020 - 02.2021
- Processed customer transactions accurately and efficiently at Anthony's Foods.
- Maintained clean and organized checkout area for optimal customer service.
- Managed inventory by restocking shelves and checking product expiration dates regularly.
- Trained new cashiers on checkout procedures and customer service best practices.
- Helped customers find specific products, answered questions, and offered product advice.
Education
GED -
MyGED
Oklahoma City, OK12-2023
Skills
- Report preparation
- Inventory management
- Problem solving
- Confident decision making
- Verbal and written communication
- Data entry
- Strong work ethic
- Adaptability
- Determined
Timeline
Barista
Scooter's Coffee
05.2024 - 09.2024
Guest Relations
Riversport OKC
07.2021 - 10.2025
Cashier
Anthony's Foods
09.2020 - 02.2021
GED -
MyGED