Helen Williams
West Palm Beach,FL
Overview
31
31
years of professional experience
Work History
Administrative Assistant
Department Of Children And Family Services
West Palm Beach, FL
11.2010 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
Customer Service Representative
Convergys
Jacksonville, NC
01.2002 - 01.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Promoted available products and services to customers during service, account management, and order calls.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
Cashier
Bp Oil Co
Magnolia, NC
01.2000 - 01.2004
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Checked personal identifications during alcohol and tobacco sales.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Quality Control Assistant
Carolina Turkeys
Mount Olive, NC
01.1992 - 01.1999
- Supported audit preparation through research, analysis and presentation development.
- Helped with customer complaint investigations to improve quality and turkey processes.
- Generated quality control reports for returned products to identify and communicate patterns.
- Developed corrective action plans to improve overall quality of turkey.
- Evaluated returned products for safety, functionality and other issues.
- Assessed quality of finished products with careful inspections.
- Assisted with independent internal and external audits.
- Reviewed production processes and identified potential quality issues.
- Assessed products or services to evaluate conformance with quality standards.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Performed routine maintenance and calibration on testing equipment.
- Reported problems and concerns to management.
- Conducted investigations into questionable test results.
- Recorded and organized test data for report generation and analysis.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Inspected items and compared against standards to meet regulatory requirements.
Education
Benjamin Franklin High School
Manhattan, NYSkills
- Employee Training
- Microsoft Dynamics GP
- Manage Budgets
- CRM Software
- Adobe Systems Adobe Acrobat
- Records Management Systems
- Payment Distribution
- Microsoft Outlook
- Customer Service
- Web Browser Software
- Records Preparation
Timeline
Administrative Assistant
Department Of Children And Family Services
11.2010 - 03.2023
Customer Service Representative
Convergys
01.2002 - 01.2004
Cashier
Bp Oil Co
01.2000 - 01.2004
Quality Control Assistant
Carolina Turkeys
01.1992 - 01.1999
Benjamin Franklin High School