Overview
Work History
Education
Timeline
Generic

Helen Williams

West Palm Beach,FL

Overview

32
32
years of professional experience

Work History

Food Service Worker

RaceTrac
West Palm Beach, FL
08.2023 - Current
  • Assisted in the preparation of food items according to recipes and instructions.
  • Cleaned kitchen areas, equipment and utensils.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Served meals to customers in a friendly and courteous manner.
  • Greeted customers upon arrival in the dining area.
  • Delivered food orders promptly and accurately to guests tables.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Monitored inventory levels of food items used during meal services.
  • Ensured that all foods were prepared according to health department regulations.
  • Followed established cash handling procedures when collecting payment from customers.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Properly stored all leftover food items after each shift.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Performed variety of duties related to food service.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Received food orders from individuals and explained offerings.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.

Administrative Assistant

Department Of Children and Families, State of Florida
West Palm Beach, FL
07.2014 - 03.2023
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Managed database systems containing customer contact information.
  • Answered questions from customers regarding products and services offered by the company.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Directed customer communication to appropriate department personnel.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Clerk Typist Specialist

Dept of Children and families
West Palm Beach, FL
11.2011 - 07.2014
  • Organized incoming mail for distribution to staff members.
  • Processed outgoing mail by preparing envelopes and labels, sorting and distributing items to appropriate departments.
  • Provided administrative support including filing, data entry, photocopying and scanning of documents.
  • Maintained records of customer interactions in a computer database.
  • Updated office supplies inventory on a regular basis.
  • Conducted research to obtain information needed for special projects assigned by management team.
  • Entered data into spreadsheets on a daily basis.
  • Operated office equipment such as computers, printers, copiers and fax machines.
  • Managed phone calls professionally while providing accurate information about products or services offered by the company.
  • Handled confidential matters related to the organization with discretion.
  • Filed completed documents on computer hard drive or disk for storage purposes.
  • Organized and maintained both physical and digital filing systems to establish sortation standards.
  • Reviewed files and other documents to obtain information to respond to requests.
  • Entered data in numerical and alphabetical order.
  • Utilized fax machines, copiers and scanners to upload and send documents.
  • Complied with security policies and kept information confidential.

Customer Service Representative

Covergys
Jacksonville, NC
01.2002 - 01.2004
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Sales Associate

Bp Oil Co
Warsaw, NC
01.2000 - 01.2004
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.

Quality Control Assistant

Carolina Turkeys
Warsaw, NC
01.1992 - 01.1999
  • Assisted with maintaining quality control standards by inspecting products for defects.
  • Performed regular checks on production lines to ensure compliance with quality assurance regulations.
  • Conducted tests on finished products to identify any potential issues or flaws.
  • Recorded and documented results of product inspections in company database.
  • Collaborated with other departments to ensure that all quality requirements were met throughout the production process.
  • Provided feedback to manufacturing teams regarding quality control issues identified during inspections.
  • Ensured that all equipment used in the production process was properly calibrated and functioning correctly according to specifications.
  • Monitored inventory levels of raw materials and supplies used in the production process to ensure adequate supply for meeting quality standards.
  • Reviewed customer complaints related to product quality and provided recommendations for corrective action as needed.
  • Developed processes and procedures for ensuring consistent high-quality output from the production lines.
  • Trained personnel on proper use of inspection tools, safety protocols, and other relevant procedures related to quality assurance activities.
  • Identified root causes of any recurring problems or discrepancies in product quality and proposed solutions accordingly.
  • Participated in meetings with suppliers and vendors to discuss ways of improving the consistency of incoming raw materials.
  • Investigated previously disputed records for accuracy and compliance.
  • Prioritized backlog of bugs, errors and feature enhancements to keep processes running smoothly.
  • Communicated cross-functionally to drive timely resolutions, quality control and process feedback.

Education

Benjamin Franklin High School
Manhattan, NY

Timeline

Food Service Worker

RaceTrac
08.2023 - Current

Administrative Assistant

Department Of Children and Families, State of Florida
07.2014 - 03.2023

Clerk Typist Specialist

Dept of Children and families
11.2011 - 07.2014

Customer Service Representative

Covergys
01.2002 - 01.2004

Sales Associate

Bp Oil Co
01.2000 - 01.2004

Quality Control Assistant

Carolina Turkeys
01.1992 - 01.1999

Benjamin Franklin High School

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Helen Williams