Helen Williams
West Palm Beach,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
32
32
years of professional experience
Work History
Customer Service Associate
RaceTrac
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Administrative Assistant
Department Of Children And Family Services
07.2014 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Records Clerk
Department Of Children And Family Services
11.2011 - 07.2014
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Generated reports from database systems to track records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Updated records with new information.
Customer Service Representative
Convergys
02.2002 - 08.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier/Customer Service Cashier
Bp Oil Co
04.2000 - 07.2004
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Quality Control Inspector
Carolina Turkeys
01.1992 - 02.1999
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated with production staff to establish and meet quality standards
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
Education
High School Diploma -
Benjamin Franklin High School
Manhattan, NY06.1966
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
Timeline
Customer Service Associate
RaceTrac
08.2023 - Current
Administrative Assistant
Department Of Children And Family Services
07.2014 - 03.2023
Records Clerk
Department Of Children And Family Services
11.2011 - 07.2014
Customer Service Representative
Convergys
02.2002 - 08.2004
Cashier/Customer Service Cashier
Bp Oil Co
04.2000 - 07.2004
Quality Control Inspector
Carolina Turkeys
01.1992 - 02.1999
High School Diploma -
Benjamin Franklin High School
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