Helen Williams
Arlington
Summary
Dynamic customer service professional with extensive experience at IBM, GE, CitiMortgage and Kforce Staffing Solutions. Expert in application processing and regulatory compliance, consistently resolving client issues to enhance satisfaction. Proven ability to communicate complex policies effectively while fostering strong relationships with clients and legal teams. Committed to delivering exceptional service and support.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Small Business Administration
Citrus Heights
01.2023 - Current
- Assisted clients with inquiries about small business disaster loans.
- Processed applications and documentation for financial assistance programs.
- Communicated policy updates to clients through various channels.
- Resolved client issues promptly and effectively to enhance satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Eberl Claims Service
Lakewood
11.2014 - 10.2022
- Reviewed policies and communicated policy coverage to clients.
- Educated clients on resources available per the coverage listed on their policies.
- Resolved client issues promptly and effectively to enhance satisfaction.
- Provided feedback to management on common client concerns and suggestions.
- Answered customer inquiries and provided accurate information regarding products and services.
Bankruptcy Specialist II/SCRA Specialist
Kforce Staffing Solutions
Fort Worth
11.2014 - 11.2015
- Reviewed bankruptcy petitions for compliance with legal guidelines and accuracy.
- Conducted research into legal issues relating to bankruptcies such as exemptions from dischargeable debts, the SCRA and lien avoidance strategies.
- Maintained organized case files and records for efficient retrieval and processing.
- Interpreted complex federal regulations related to bankruptcy proceedings.
- Maintained accurate records of all client interactions and case files according to office procedures.
Bankruptcy Specialist/Customer Service Representative
CitiMortgage
Irving
08.2009 - 07.2014
- Analyzed bankruptcy filings to ensure compliance with legal standards.
- Coordinated communication between clients and legal teams regarding case progress.
- Managed case files using CitiMortgage's internal tracking systems efficiently.
- Researched regulatory updates affecting bankruptcy procedures and guidelines.
- Provided training to junior staff on best practices in handling bankruptcy cases.
- Coordinated with attorneys concerning legal aspects of cases when needed.
- Prepared draft pleadings, motions, orders, affidavits, and other documents necessary for filing under Chapter 7 or 13 of the Bankruptcy Code.
- Cultivated lasting relationship with various personnel, bankruptcy attorneys, trustees and bankruptcy court staff.
Education
Some College (No Degree) - Sociology
Tarrant County College
Fort Worth, TXSome College (No Degree) - Sociology
University of Maryland University College
College Park, MDSkills
- Application processing
- Policy communication
- Client issue resolution
- Regulatory compliance
Timeline
Customer Service Representative
Small Business Administration
01.2023 - Current
Customer Service Representative
Eberl Claims Service
11.2014 - 10.2022
Bankruptcy Specialist II/SCRA Specialist
Kforce Staffing Solutions
11.2014 - 11.2015
Bankruptcy Specialist/Customer Service Representative
CitiMortgage
08.2009 - 07.2014
Some College (No Degree) - Sociology
Tarrant County College
Some College (No Degree) - Sociology
University of Maryland University College