Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Helen Wisner

Helen Wisner

Finksburg,MD

Summary

Have been in the Long-Term Care industry for over 35 years, not only working as a nurse but also beginning as a nursing assistant, and throughout the years assisting in tasks in dining services, laundry, staffing, social services and quality improvement management. Passionate about building a career in health care administration and broadening skills in customer service and making a difference in health care. Conscientious Unit Manager proudly offering over at least 10 years of vast experience managing healthcare facilities and strong knowledge of emergency medical procedures. Substantial experience managing medical databases to schedule nursing staff. Organized, outgoing and energetic with excellent verbal and written communication skills. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Overview

6
6
years of professional experience

Work History

Unit Manager

Lorien Healthcare
12.2016 - Current
  • MDS’s, care planning, discharge planning, wound care
  • Quality Assurance Nurse: rounds, keeping up with COMAR and State regulations, create monthly meeting and maintaining minutes, QAPI areas of needing improvement, work well with team of 10-12 department managers to devise changes and improvements.
  • Utilization review meeting for Medicare and insurance residents with d/c planning and updates
  • Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence
  • Assisted in development and implementation of policies, procedures, and regulations for unit operations
  • Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties

  • Worked well in a team setting, providing support and guidance.

Education

Master of Science - Health Care Administration, NSLS organization

Southern New Hampshire University, Hooksett, NH
03.2024

Bachelor of Science - Health Care Administration

Southern New Hampshire University, Hooksett, NH
10.2022
  • Continuing education in Healthcare Administration
  • Dean's List entire college
  • Member of National Honor Society
  • Member of NSLSS organization
  • Member of Cum Laude

Skills

  • Management: stepping down and assisting in areas of care where needed Assist in dining services with setting up trays and washing dishes; laundry with washing of clothes, folding, and handing out; staffing with maintaining adequate staff and finding replacements for call out; social services following up on MOLSTs, care planning, discharge planning, setting up DME and working with home health agencies to set up care after rehabilitation
  • Quality Improvement: set up monthly and quarterly meetings with entire team and reviewing issues and setting up QAPI processes for covering all areas for following COMAR regulations and state surveys
  • Staff Training
  • Policy Development
  • Report Preparation
  • Policy Implementation
  • Nurse scheduling
  • Report preparation
  • Medical Records Management

Additional Information

  • Management, Scheduling, assisted in tasks in dining services, laundry and staffing and social services. Creating improvement performances in areas within the quality improvement team. Care planning with family and resident complaint resolution as well as employee resolutions and education. Discharge planning preparation with DME needs and home health management set up.

Timeline

Unit Manager - Lorien Healthcare
12.2016 - Current
Southern New Hampshire University - Master of Science, Health Care Administration, NSLS organization
Southern New Hampshire University - Bachelor of Science, Health Care Administration

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Helen Wisner