Helen Woldeab
Los Angeles,CA
Summary
Proven professional with a track record of enhancing customer satisfaction at Mariott Hotel through exceptional organization and time management skills. Excelled in roles requiring meticulous attention to detail and robust client relations, significantly improving operational efficiency. Skilled in data entry and office administration, adept at driving results and exceeding employer expectations without exceeding a 55-word limit.
Overview
19
19
years of professional experience
Work History
Receptionist
TBD
06.2015 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Lab Accessioner
Psychemedics Corporation
04.2013 - 09.2015
- Collaborated with laboratory staff to troubleshoot issues related to specimen collection, transport, and storage for optimal testing outcomes.
- Enabled effective communication between laboratory staff members and external healthcare providers by promptly addressing inquiries related to sample requirements, test procedures, or results interpretation.
- Provided cross-functional support within the laboratory by assisting with various tasks such as sample preparation, result reporting, or instrument maintenance when needed.
- Enhanced patient care by providing accurate and timely test results through meticulous sample handling and data entry.
Waiter
Mariott Hotel
05.2005 - 11.2010
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Vocational Nurse Certified -
Central Nursing College
Los Angeles, CA06.2013
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Office Administration
- Attention to Detail
Timeline
Receptionist
TBD
06.2015 - Current
Lab Accessioner
Psychemedics Corporation
04.2013 - 09.2015
Waiter
Mariott Hotel
05.2005 - 11.2010
Vocational Nurse Certified -
Central Nursing College
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