Helen Yu
Santa Cruz,CA
Summary
Dynamic Sales Associate with proven expertise in customer service and cash handling, honed at Ross Dress for Less and The Wharf Store. Excelled in teamwork and collaboration, consistently achieving sales targets through effective problem-solving and goal-oriented strategies. Skilled in engaging customers and driving sales with a deep understanding of product sales and promotions.
Overview
2
2
years of professional experience
Work History
Sales Associate
Ross Dress for Less
06.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Associate
The Wharf Store
06.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Bachelor of Arts - Critical Race And Ethnic Studies
University of California Santa Cruz
Santa Cruz, CA06.2024
High School Diploma -
Ruth Asawa School of The Arts
San Francisco, CA06.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Goal-Oriented
- Cash Handling
Languages
Chinese (Cantonese)
Native or Bilingual
Timeline
Sales Associate
Ross Dress for Less
06.2023 - 08.2023
Sales Associate
The Wharf Store
06.2021 - 09.2021
Bachelor of Arts - Critical Race And Ethnic Studies
University of California Santa Cruz
High School Diploma -
Ruth Asawa School of The Arts
Similar Profiles
Phylis CovingtonPhylis Covington
Loss Prevention Associate at Ross Dress For DressLoss Prevention Associate at Ross Dress For Dress
Asia GibsonAsia Gibson
Cashier at Ross Dress for LessCashier at Ross Dress for Less
Spring ReedSpring Reed
Cash Office Associate at Ross Dress for LessCash Office Associate at Ross Dress for Less
Gianni AndrewsGianni Andrews
Retail Supervisor at Ross Dress for LessRetail Supervisor at Ross Dress for Less
Nolan BoscowNolan Boscow
Business Process & Analysis Intern at Association Member Benefits AdvisorsBusiness Process & Analysis Intern at Association Member Benefits Advisors