Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Helena Randolph

Riverview,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Office Manager

SUNCOAST VETERANS SERVICES
02.2013 - 01.2024
  • Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Reduced operating expenses through diligent contract negotiations with suppliers, securing favorable terms without sacrificing quality or service standards.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Analyzed financial data to identify trends and develop forecasts for future financial performance.
  • Raised employee retention rates with effective hiring processes, ensuring alignment between candidate qualifications and job requirements.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Maximized cash flow through optimal billing and collection processes.
  • Utilized company's accounting systems to review reports and prepare assessments.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Implemented new accounting processes to decrease spending and work flow downtime.
  • Provided financial insights for budgeting and forecasting activities.
  • Assisted in tax preparation efforts by gathering relevant documentation and providing accurate information for filings.
  • Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
  • Documented sales, customer interactions and concerns and generated update reports for senior management.

Senior Medical Analyst

Suncoast Veterans Services
02.2012 - 02.2013
  • Conducting a forensic analysis on veteran’s medical records in comparison to the actual records from the VA documentation
  • High level of Researching and looking for clear and unmistakable errors from VA and compared them with the patient’s actual medical records
  • Enrolled Patients into their benefits before deadline
  • Leaded projects and completed deadline
  • Analyzing rating decisions
  • Reviewing reports for fraud
  • Doing appeals and preparing documents for the hearings
  • Tracking employees, utilizing my organizational skills throughout the day and conducting meetings
  • Provided potential leads with information about medical benefits
  • Tricare for life and how Medicare would be used as their primary insurance once afforded social security
  • Conducted follow-up actions on delinquent accounts
  • Constantly meeting timeline goals with my team
  • Conducting weekly meetings
  • Trained and explained the entire benefit process with through understanding
  • Analyzed Reports & Provided Experienced case management skills
  • High level accuracy to details and meeting deadlines.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Generated and maintained statistical data related to medical records.
  • Presented findings from medical analyses at conferences and workshops, effectively communicating complex information to diverse audiences.

Education

Associates in Art-Accounting -

Saint Petersburg College
Saint Petersburg Florida

Bachelor of Arts in Criminology -

University of South Florida
Tampa, FL
12.2012

Skills

  • Computer operation
  • Analysis skills
  • Bookkeeping
  • Training & development
  • Microsoft Office
  • QuickBooks
  • Employee orientation
  • Windows
  • Data entry
  • Employee relations
  • Filing
  • HRIS
  • Writing skills
  • Organizational skills
  • SharePoint
  • Oracle
  • Microsoft Excel
  • Fair Housing regulations
  • Salesforce
  • SQL
  • Tableau
  • Cognos
  • Power BI
  • Business intelligence
  • SSRS
  • ERP
  • ERP Administration
  • NetSuite ERP
  • Team Management
  • Data Management
  • Management

Certification

  • Professional In Human Resources
  • ITIL Certification
  • Senior Professional in Human Resources

Timeline

Office Manager

SUNCOAST VETERANS SERVICES
02.2013 - 01.2024

Senior Medical Analyst

Suncoast Veterans Services
02.2012 - 02.2013

Associates in Art-Accounting -

Saint Petersburg College

Bachelor of Arts in Criminology -

University of South Florida

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Helena Randolph