Helena Aguilera

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• Increased office participation in special events with detailed calendars and other office updates.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Volunteered to help with special projects of varying degrees of complexity.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Purchased food and cultivated strong vendor relationships.
• Participate in the development of unique events to drive sales.
• Motivated staff to perform at peak efficiency and quality.

• Run daily liquor report to track inventory use and type.
• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Kept alcoholic beverages well-stocked and organized by entering orders and month inventory.
• Crafted special drink and cocktail menu items for seasonal offerings.

• Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
• Optimized inventory control with regular weekly inventory, reducing waste, and effectively managing stock levels for optimal freshness.
• Coordinated kitchen activities with front-of-house staff for seamless and service.
• Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive.
• Collaborated with managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Assisted servers with food delivery during peak hours to ensure timely service for all guests.
• Backed up servers by checking on tables and retrieving items for guests.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

• Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
• Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Prepared food items such as meats, poultry, and fish for frying purposes.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

• Kept work area clean, dry, and free of debris to prevent incidents and accidents.
• Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
• Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
• Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
• Stepped into additional roles during busy times to boost coverage of important stations.
• Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.