Helena Barker
M.A In Counseling And Registered Dance/Movement Therapist
Des Plaines,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Social Services/ Expressive Therapist
Chicago Behavioal Hospital
Des Plaines , IL
08.2021 - Current
- Assessed needs of patients and developed dance/movement therapy interventions to meet needs.
- Provided individual and group therapy to assigned patients and units.
- Completed Bio-Psychosocial and CADC assessments and collaborated with patients to create and implement master treatment plans and appropriate goals.
- Managed inventory and ordered expressive therapy supplies.
- Spoke with families/others to obtain collateral, wrote case summaries and progress reports related to individual patients and groups.
- Observed patients during sessions to assess progress and track data.
- Developed goal-oriented psycho-educational therapeutic interventions to improve patients' level of functioning and overall mental well-being.
Customer Service Representative
Planet Fitness
Pittsburgh PA & Keene NH
08.2018 - 08.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Optical Technician
Gafford Rutkoski Eye Care
Wellsboro, PA
05.2018 - 08.2018
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Learned new catalog of items to present current options to patients.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Optometric Technician
America's Best Contacts And Glasses
Waynesboro, VA & Ithaca, NY
03.2017 - 05.2018
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Collaborated with optometry staff to reach individual and team goals.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
Education
Master of Arts - Counseling And Dance/Movement Therapy
Antioch University New England
Keene, NH 08.2018 - 05.2021
Skills
Stress management
Timeline
Social Services/ Expressive Therapist
Chicago Behavioal Hospital
08.2021 - Current
Customer Service Representative
Planet Fitness
08.2018 - 08.2021
Master of Arts - Counseling And Dance/Movement Therapy
Antioch University New England
08.2018 - 05.2021
Optical Technician
Gafford Rutkoski Eye Care
05.2018 - 08.2018
Optometric Technician
America's Best Contacts And Glasses
03.2017 - 05.2018
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