Helena Betts
Lemon Grove,CA
Summary
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Work Ready Staffing
03.2023 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Cashier/Sales Associate
Beauty Supply Warehouse
08.2019 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Customer Service Representative
Macys Department Store
11.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Course Certificate - Esthetician
Dermodlity University
San Marcos, CA07-2027
Associate of Arts - Business
Grossmont College
El Cajon, CA05-2027
High School Diploma -
El Cajon Valley High School
El Cajon, CA07-2019
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Cash handling
Timeline
Front Desk Receptionist
Work Ready Staffing
03.2023 - 09.2024
Customer Service Representative
Macys Department Store
11.2020 - 01.2021
Cashier/Sales Associate
Beauty Supply Warehouse
08.2019 - 01.2021
Course Certificate - Esthetician
Dermodlity University
Associate of Arts - Business
Grossmont College
High School Diploma -
El Cajon Valley High School
Similar Profiles
Marlo AlstonMarlo Alston
Community Relations and Development Manager at Bridge House Ready to Work AuroraCommunity Relations and Development Manager at Bridge House Ready to Work Aurora
Cheris WimesCheris Wimes
Camp Counselor at Work ReadyCamp Counselor at Work Ready
Tessa Van DykeTessa Van Dyke
Summer Intern at West MI Works Summer Work Ready/ Escape MinistriesSummer Intern at West MI Works Summer Work Ready/ Escape Ministries