HELENA COLEMAN
Dover,DE
Summary
Experienced financial systems associate with a proven track record in managing internal accounting processes, and optimizing system performance. Skilled in all facets of accounting, including accounts payable/receivable, budget administration, and payroll. Adept at assembling and guiding cohesive teams to efficiently handle high-volume operations while ensuring accuracy and compliance with regulatory standards. Proficient in Microsoft Office programs and possesses a foundational understanding of medical insurance, billing, dispatching, scheduling, and routing.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fiscal Associate II
Acro Service Corporation
03.2025 - Current
- Applies LeadQuest’s 10 Principles of Personal Leadership to foster a respectful, inclusive culture at DPH.
- Communicates effectively with staff and customers in person, by phone, and in writing.
- Ensures professional written communication by following language and composition standards.
- Adheres to established communication protocols and chain of command.
- Reviews and processes Accounts Payable documents (JVs, vouchers, POs) for timely payments.
- Monitors and manages the Accounts Payable Resource Mailbox, addressing program inquiries promptly.
- Notifies programs of required changes and provides timely follow-up, responding within two business days.
- Organizes inbox weekly and coordinates with staff monthly to maintain email management standards.
- Practices continuous quality improvement to enhance service delivery.
Business Resource Consultant
Business Interface LLC
05.2024 - 02.2025
- Delivered vocational assessments, career counseling, and job readiness training.
- Developed individualized career plans and connected clients to training and employment.
- Supported job searches, resume writing, and interview preparation.
- Provided ongoing coaching and retention support.
- Built employer and community partnerships to secure job opportunities and promote inclusion.
- Maintained accurate records and ensured data integrity and confidentiality.
- Managed program evaluation, reporting, and compliance.
- Negotiated vendor contracts and developed targeted marketing campaigns.
- Conducted market research and advised clients on workforce trends.
- Consulted on workforce planning and talent acquisition across diverse industries.
Planner II
Goodwill Industries
01.2023 - 04.2024
- Provided executive office support to the Secretary of State, Deputy Secretary, Board of Pardons, and multiple departments.
- Interpreted and prepared planning policies, by-laws, and reports; utilized advanced planning knowledge.
- Tracked costs, managed invoices, and coordinated travel itineraries for executive staff.
- Planned and executed office events and gatherings.
- Assisted with intake and processing of pardon/commutation applications and DOJ hearing documentation.
- Prepared and mailed hearing/victim notifications; trained interns and hosted virtual meetings.
- Scheduled meetings and interviews for the Division of Corporations.
- Ensured program compliance with quality standards and regulations.
Customer Service Representative (Health & Wellness Dept.)
Aerotek (JP Morgan Chase)
08.2021 - 04.2022
- Handled inbound/outbound calls and responded to employee requests per company policies.
- Processed transactions and work activities accurately and on time.
- Resolved manager and employee issues efficiently, ensuring high-quality service.
- Demonstrated strong product/service knowledge.
- Managed sensitive and confidential matters.
- Provided project management support.
Customer Advocate/Mass Transit Coordinator
Aerotek (Modivcare)
11.2020 - 07.2021
- Scheduled and dispatched safe, reliable medical transportation for members.
- Applied knowledge of transit systems, Medicaid guidelines, and covered services.
- Managed high call volumes, coordinated with service providers, and confirmed routes.
- Navigated multiple databases to process and verify transport requests.
- Reconciled invoices, accounts payable, and DART bus tickets using Excel.
- Researched and resolved contract, invoice, and payment discrepancies.
- Maintained accurate accounting ledgers and ensured proper credit for expired tickets.
- Verified client accounts and eligibility through monthly reconciliations.
Image Review Clerk @ EZ Pass
Transcore (Sharpened Image)
03.2019 - 07.2020
- Accurately identified state/province plate types for scanning, indexing & processing procedures
- Always protected the confidentiality for all documents
- Voided images utilizing correct disposition codes
- Monitored picture quality of images reviewed for potential lane problems
- Responsible to consistently check the image quality and give feedback to their supervisor to assure optimum picture quality taken by the cameras out in the lanes
- Assisted with training and may be called up to assist with telephone coverage when the call volume is extremely high
Legal Secretary III
Kelly Services, Inc. (M&T Bank)
03.2018 - 02.2019
- Provided a wide variety of administrative and staff support requiring high-level analytical and organizational skills to departmental executives
- Performed project-oriented assignments for department to include researching data, compiling information, and prepare formal results on results and recommendations.
- Prepared & composed correspondence, reports, data tables of an advanced nature and other types of correspondence for departmental executives.
- Handled a wide variety of situations and conflicts involving the day-to-day activities and operations of the department
Executive Assistant
Robert Half Staffing Agency (Office Team)
05.2017 - 03.2018
- Managed information by transcribing, formatting, editing, and transmitting data and documents.
- Processed expenses and invoices, recording entries to appropriate accounts.
- Coordinated appointment schedules, meetings, and travel arrangements.
- Ensured equipment functionality through preventive maintenance and troubleshooting.
- Supported executive communications with internal and external stakeholders.
- Monitored office supplies and researched cost-effective vendors.
- Pursued professional development through workshops and industry networking.
Accounts Payable Coordinator/Receptionist
Genesis Health Care
12.2016 - 03.2018
- Collected, sorted, and prepared vendor invoices for monthly billing.
- Scanned and verified documentation to update client and vendor records.
- Processed vendor payments, resolved discrepancies, and ensured credits for outstanding memos.
- Recorded expenses to accounts and cost centers; analyzed invoice and expense reports.
- Reconciled vendor accounts and monthly statements.
- Maintained accurate accounting ledgers by verifying and posting transactions.
Education
Bachelor of Science - Psychology
Wilmington University
Dover, DE06-2027
Advanced Regents Diploma -
A Phillip Randolph Campus High School
New York, NYSkills
- Customer service
- General ledger accounting
- Data entry
- Financial services
- Cold calling
- Analysis skills
- Bilingual
- Citrix
- Accounts payable
- Accounts receivable
- Typing
- Windows
- CPT coding
- Word processing
- ICD-9
- Slack
- Sales
- QuickBooks
- Medical terminology
- Loan processing
- English
- Spanish
- Communication skills
- Clerical experience
- Epic
- Banking
- Medical collection
- Software troubleshooting
- Fraud
- Organizational skills
- Accounting
- UCC law
- Personal assistant experience
- Lending
- Project management
- ICD-10
- Bookkeeping
Certification
- Driver's License
- February 2023 to May 2027
Timeline
Fiscal Associate II
Acro Service Corporation
03.2025 - Current
Business Resource Consultant
Business Interface LLC
05.2024 - 02.2025
Planner II
Goodwill Industries
01.2023 - 04.2024
Customer Service Representative (Health & Wellness Dept.)
Aerotek (JP Morgan Chase)
08.2021 - 04.2022
Customer Advocate/Mass Transit Coordinator
Aerotek (Modivcare)
11.2020 - 07.2021
Image Review Clerk @ EZ Pass
Transcore (Sharpened Image)
03.2019 - 07.2020
Legal Secretary III
Kelly Services, Inc. (M&T Bank)
03.2018 - 02.2019
Executive Assistant
Robert Half Staffing Agency (Office Team)
05.2017 - 03.2018
Accounts Payable Coordinator/Receptionist
Genesis Health Care
12.2016 - 03.2018
Bachelor of Science - Psychology
Wilmington University
Advanced Regents Diploma -
A Phillip Randolph Campus High School
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