Helena Coleman
Pembroke,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
PolyConcept North America
10.2023 - Current
- Provided Customers with assistance in choosing items, decoration methods and price range.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty, positive feedback, and repeat business.
- Responded to customer requests for assistance with international shipping, packaging, and company information
Customer Service Representative
Medical Guardian
01.2021 - 08.2023
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Supported patients by providing clear explanations on insurance benefits, coverage limitations, and out-of-pocket costs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales Associate
Corner Bakery Cafe
09.2019 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Developed strong rapport with customers and created positive impression of business.
- Resolved customer complaints with patience and understanding, resulting in repeat business.
- Handled cash transactions efficiently ensuring accuracy in all financial exchanges.
Sales Associate
DSW Shoe Warehouse
08.2019 - 12.2019
- Aided customers with shoe selections based on individual needs and personal preference as necessary to facilitate a positive shopping experience.
- Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Housekeeper
Hyatt Place
11.2018 - 06.2019
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Receptionist
Sterling Optical
07.2015 - 11.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Education
Germantown High School
Philadelphia, PASkills
- High-quality customer support
- Skilled in Microsoft Office applications
- Meticulous attention to detail
- Excellent Communication/ Collaborative Skills
- Strong organizational skills
- Adaptable learner
- Analytical problem solver
- Versatile and trustworthy
Timeline
Customer Service Representative
PolyConcept North America
10.2023 - Current
Customer Service Representative
Medical Guardian
01.2021 - 08.2023
Sales Associate
Corner Bakery Cafe
09.2019 - 10.2020
Sales Associate
DSW Shoe Warehouse
08.2019 - 12.2019
Housekeeper
Hyatt Place
11.2018 - 06.2019
Receptionist
Sterling Optical
07.2015 - 11.2018
Germantown High School
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