HRIS
Helena DiMarzio
Human Resources Business Partner
Clinton Township,MI
Summary
As am a Human Resources Business Partner with 24 years of combined experience in HR and Business Management, I bring a dynamic skillset to organizations. I am able to balance and understand the opportunities and challenges involved in both the need to generate revenue while creating an environment where associates feel valued, heard and appreciated.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Human Resources Manager
Penske Logistics
01.2020 - Current
- Support approximately 750 Penske Logistics associates, both exempt and non-exempt.
- Conduct Investigations, manage employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Corrective Counseling; monitored and handled employee claims involving performance-based and harassment incidents.
- Associate Engagement and retention; managing programs to monitor engagement and appreciation events as well as analyzing at risk associates and creating plans to retain them.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings.
- Created local procedure manuals for each business unit.
- Key player bargaining Union contract accounts.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives, succession planning.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Organized and led staff orientation programs and training to promote collaboration.
- Daily use of software: Oracle, HRIS, Applicant Insight
Operations Manager
Penske Logistics
09.2018 - 01.2020
- Operations Manager overseeing two customers with 50-million-dollar impact in 24/7 operating environment with team consisting of approximately 90 drivers, and 15 office associates.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Observed each employee's individual strengths and initiated mentoring, recommending courses to enhance skillsets.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints, responsible for Profit and Loss forecasting.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
Labor Relations HR Manager
Innovative Logistics Group
02.2013 - 09.2018
- Labor Relations Human Resources Manager supporting approximately 140 Exempt and non-exempt associates.
- Attending arbitration dockets as LR Manager for our organization, preparing documents, evidence and data for each case, negotiating compromises and settlements in labor disputes.
- Managed employee relations, investigating and resolving conflicts to maintain positive work environment.
- Managed employee disputes by employing conflict resolution techniques.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
Assistant Terminal Manager
Innovative Logistics Group
05.2010 - 02.2013
- Managed daily terminal activities, ensuring smooth and efficient cargo handling and crossdock operations, overseeing approximately 150 associates.
- Planned freight loads and coordinated with Operations Management to achieve accurate, timely delivery of products.
- Enhanced workforce productivity by optimizing staffing schedules based on peak hours and seasonal demands while maintaining budgetary constraints.
- Supported Terminal Manager in implementation of new technologies and systems designed to improve overall terminal efficiency.
- Provided exceptional customer service by addressing client concerns promptly and professionally, fostering positive relationships with key stakeholders.
Project Launch Manager
Innovative Logistics Group
05.2007 - 05.2010
- Traveled to off site locations to ensure smooth launch of new business.
- Implemented structured framework for product launches, increasing predictability of outcomes and reducing risk.
- Strengthened relationships with key stakeholders through clear communication and timely execution of deliverables during logistics launch phase.
- Managed end-to-end launches, ensuring timely delivery and seamless integration across all channels.
- Improved overall customer satisfaction levels by implementing robust pre-emptive support plan during initial stages of launch cycle.
- Trained associates in aspects of account management.
Operations Manager
Innovative Logistics Group
12.2004 - 05.2007
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Dispatch Supervisor
Innovative Logistics Group
03.2002 - 05.2004
- Directed dispatching, routing, and tracking of 80 fleet vehicles, 75 drivers, 8 dispatchers.
- Supervised team of employees and provided training focused on maximizing overall performance.
- Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained strong relationships with vendors and contractors to ensure seamless service delivery during peak periods.
- Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
Education
BACHELOR OF ARTS - PSYCHOLOGY
WAYNE STATE UNIVERSITY
Detroit, MI 09.2008 - 06.2014
Skills
Human Resources
Labor Relations
Business management
Problem-Solving
Performance monitoring
Team Leadership
MS Office
Training
- POSITIVE ASSOCIATE RELATIONS (PARS)
- MANAGING IN A UNIONIZED ORGANIZATION- MICHIGAN STATE UNIVERSITY
- SOFT SKILLS
- SOCIETY FOR HUMAN RESOURCES MANAGEMENT (SHRM)
Software
Oracle
MS Office
Certification
Mental Health First Aid
Timeline
Mental Health First Aid
03-2024
Human Resources Manager
Penske Logistics
01.2020 - Current
Operations Manager
Penske Logistics
09.2018 - 01.2020
Labor Relations HR Manager
Innovative Logistics Group
02.2013 - 09.2018
Assistant Terminal Manager
Innovative Logistics Group
05.2010 - 02.2013
BACHELOR OF ARTS - PSYCHOLOGY
WAYNE STATE UNIVERSITY
09.2008 - 06.2014
Project Launch Manager
Innovative Logistics Group
05.2007 - 05.2010
Operations Manager
Innovative Logistics Group
12.2004 - 05.2007
Dispatch Supervisor
Innovative Logistics Group
03.2002 - 05.2004