Helena Garvin
Newark,DE
Summary
Meticulous professional with 10+ years’ experience providing steadfast administrative support, customer service. Brilliantly capable of performing detail-oriented work with frequent interruptions. Confident communicator who is poised in interactions with individuals at all levels. Working knowledge of MS Office, including Excel, Word and PowerPoint, as well as My Evolv,Availity ,Optum, PEAR, Relay. Outlook. Results driven Medical Biller with over [Number] years of hands-on experience in account management, revenue generation and medical billing and coding. Accomplished in developing strategies to improve workflows and processes and actualizing procedures to enhance revenue generation. Demonstrated leadership skills guide teams towards success, optimize performance and sustain organizational success. Meticulous [Job Title] offering [Number] years of comprehensive experience in [Industry]. Comfortable working independently or as part of supportive team. Extensive familiarity with [Software]. Core competencies include [Area of expertise] and [Area of expertise].
Overview
11
11
years of professional experience
Work History
Billing Specialist
Delaware Guidance for Children and Youth
Wilmington, DE
10.2020 - Current
- Associate Degree from Ashford University
Billing Specialist
Delaware Guidance for Children and Youth INC.
Wilmington, DE
10.2020 - Current
- Performed data entry into accounting software programs such as QuickBooks.
- Implemented new policies related to billing processes when required.
- Managed numerous client accounts to track and collect money owed.
- Reconciled daily cash receipts with total deposits on bank statement.
- Assisted with year-end closing tasks including preparing journal entries.
- Reviewed vendor documentation to comply with payment guidelines.
- Generated periodic reports summarizing account balances and collection activities.
- Tracked changes in legislation that could affect billing procedures.
- Assisted in developing strategies for improving collections processes.
- Analyzed financial data to identify trends in revenue cycles.
- Managed all payments processing, invoicing and collections tasks.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Executed account updates and noted account information in company data systems.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Gathered information to produce accounts payable reports for review.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Prepared and posted weekly payments to vendors and suppliers.
- Maintained accounting ledgers by verifying and posting account transactions.
- Reconciled codes against services rendered.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
- Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
- Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
- Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
- Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
- Maintained historical records by microfilming and filing documents.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
Associate Customer Service
Aetna Health Care
01.2017 - 01.2018
- Knowledge of healthcare claims process including ICD-9 CPT and HCPC codes as well as UB -04 – 1500 claims
- Basic understanding of medical billing and claims process including medical terminology, managed care and government sponsored insurance plains and payor and contract reviews.
Account Manager
Navient
Newark, DE
01.2013 - 01.2017
- Follow specific instructions to make contact with borrowers, inform them of account delinquencies, and advise them of repayment options
- Determine proper delinquency of loan by utilizing last payment dates, monthly payment amounts, interest rates and payments received
- Effectively negotiate with customers to secure commitment to pay
- Deliver excellence in customer service and problem resolution.
Medical Billing Specialist
Genesis HealthCare
01.2018
- Ensuring claims/billing are produced according to payor and regulatory requirements to assure remittance at first pass
- Process primary and secondary Commercial Insurance claims, long term
- Prepare final bill for submission, UB92.
Education
Health Administrative Care Courses -
Ashford University
Behavioral Science Courses -
University of Phoenix
Diploma -
Edward W. Bok Technical H.S.
Skills
- Administrative / Clerical Support
- Customer Service
- Debt Collection / Negotiation
- Report Development
- Process Improvement
- Problem Analysis / Resolution
- Confidential Record Keeping
- Word Processing / Data Entry
- Call Center Environment
- Telephone Etiquette
- Audit Procedures
- Coding Proficiency
- Procedure Development
- Medical Transport Billing
- Revenue Forecasting
- Cost Reporting
- Quality Control
- Invoice Generation
- Bank Statement Reconciliation
- Bookkeeping
- Database Management
- Data Analysis
- Job Billing
- Financial Documentation
- General Accounting
- Accounting Support
- Cost Tracking
- Expense Tracking
- Financial Reporting
- Cost Accounting
- Account Updating
- Value Estimation
- Peachtree Experience
- Financial Transactions
- Professional Demeanor
- Inventory Management
- Office Equipment Operation
- Year-End Reporting
- Signature Verification
- Analytical Skills
- Database Updates
- Adaptability
- Financial Planning
- Account Collections
- Credit Term Computing
- Desktop Publishing
- Account Posting
- Quickbooks Expertise
- CRM Software
- Database Maintenance
- Reconciling Charges
- Market Value Estimation
- Certified Public Accountant (CPA)
- Purchase Orders
- Fee and Charge Computation
Timeline
Billing Specialist
Delaware Guidance for Children and Youth
10.2020 - Current
Billing Specialist
Delaware Guidance for Children and Youth INC.
10.2020 - Current
Medical Billing Specialist
Genesis HealthCare
01.2018
Associate Customer Service
Aetna Health Care
01.2017 - 01.2018
Account Manager
Navient
01.2013 - 01.2017
Health Administrative Care Courses -
Ashford University
Behavioral Science Courses -
University of Phoenix
Diploma -
Edward W. Bok Technical H.S.
Similar Profiles
Tara JeffersonTara Jefferson
Operations Support Specialist at Delaware Guidance ServicesOperations Support Specialist at Delaware Guidance Services
Iyana HandyIyana Handy
Supplemental Caregiver/ Youth Caretaker at Divine Youth Guidance LLCSupplemental Caregiver/ Youth Caretaker at Divine Youth Guidance LLC
Marie Michelle Louis-JeanMarie Michelle Louis-Jean
W.O.W (Working on Womanhood) Counselor at Youth GuidanceW.O.W (Working on Womanhood) Counselor at Youth Guidance