Helena Gramlich Roberts
Ofallon,MO
Summary
Dynamic Solutions Architect with a proven track record at Connection, specializing in Azure cloud architecture and DevOps. Achieved a 30% reduction in MTTR through innovative monitoring solutions. Expert in Infrastructure as Code and fostering collaboration across teams, driving efficiency and enhancing system reliability.
Overview
12
12
years of professional experience
Work History
Solutions Architect, Principal Azure Platform Engineer & DevOps, Principal Azure Platform Engineer
Connection
01.2020 - Current
- Led the design, implementation, and optimization of enterprise observability solutions, supporting cloud and on-premises environments.
- Developed product vision and roadmap for monitoring platforms, aligning them with business goals and IT strategy
- Migrations from on Prem VMWARE to Azure (Azure Migrate, TCO calculator, Azure Site Recovery)
- Azure defender & Arc Deployment
- Developed AI solutions focusing on agentic capabilities to improve automation.
- Created multiple landing zones across subscriptions to streamline cloud resource management
- Infrastructure as Code (IaC): Terraform (Terratest, Terraform Cloud/Enterprise), ARM Templates
- Azure Landing Zone Components: Management Groups, Subscription Governance, Azure Policy, Role-Based Access Control (RBAC), Resource Groups
- Networking: Virtual WAN & Hub-Spoke Topology, Azure Firewall, Network Security Groups (NSGs), Application Security Groups (ASGs), Private Endpoints, DNS (Azure Private DNS)
- Identity & Security: Azure Active Directory, Conditional Access, Privileged Identity Management (PIM), Key Vault, Managed Identities.
- Monitoring & Governance: Architected and maintained observability frameworks, integrating tools such as: Azure Monitor, Log Analytics, Activity Log, Security Center, Cost Management, Blueprints, Splunk, Datadog, Dynatrace
- Reduced MTTR by 30% through implementation of automated monitoring and alerting frameworks.
- Improved system reliability by designing and deploying unified observability dashboards used across 15+ engineering teams.
- Led adoption of new observability tools, increasing platform usage by 40% within the first year.
- Developed self-service observability modules that reduced onboarding time for new services by 50%.
- Championed observability best practices and fostered a data-driven culture across IT, Security, and application team
- Defined and tracked business-aligned KPIs, effectively communicating value and outcomes to stakeholders.
- Enabled self-service observability capabilities, improving engineering team efficiency and system reliability.
- Owned and prioritized the product backlog for observability initiatives, balancing feature development with platform stability.
- Collaborated with cross-functional teams to ensure observability solutions met compliance, governance, and privacy standards.
- Provided senior-level engineering support for observability platforms, including troubleshooting, integration, and performance tuning.
- Continuously improved observability practices based on feedback, usage data, and operational outcomes.
- Integrated 20+ Azure landing zones with Terraform, reducing deployment errors by 65%
- Designed private cloud architectures (90% traffic via ExpressRoute/Private Endpoints)
- Led teams of 10–15 contractors for time-sensitive migrations, ensuring timely project delivery
- Designed Logic App for automated job triggers from Azure Data Factory.
- Developed Azure Function Apps to facilitate serverless computing tasks.
- Azure Databricks
- Guidewire: Policy Center, Claim Center, Billing Center, Guidewire Cloud Platform, Gosu, Guidewire UI/API Configuration
- Integration & DevOps: REST/SOAP APIs, CI/CD Pipelines, Infrastructure as Code (Terraform), Docker, Kubernetes
- Databases: SQL Server, Azure SQL Database
- MySQL database integration
- Executed API integration to connect services and enhance functionality.
- Established security protocols to protect API endpoints from vulnerabilities.
- Implementing API security controls
- Hardening our API infrastructure
- Enforcing API security policies
- Developing secure API frameworks
- Integrating API security measures
- Creation of Azure blob storage, data factory and table connections.
- API documentation and specifications
- Managed app service plans to optimize resource allocation.
- Log Analytic workspace
- Managed Identities
- Unit testing and test automation
- Collaborate with cross-functional teams to ensure cohesive project execution and delivery.
- Mentor junior architects, fostering a culture of continuous learning and development.
- Drive strategic architectural decisions aligned with business goals and technological advancements.
- Implement AI-driven solutions to enhance system performance and scalability.
- Facilitate agile practices to improve project efficiency and adaptability.
Azure Infrastructure Architect
Stateless Startup
01.2020 - 01.2021
- Designed and implemented enterprise cloud architecture across AWS, Azure, and GCP.
- Managed IaaS, PaaS, and NaaS solutions to support scalable cloud infrastructure.
- Deployed hub-spoke networks spanning 3 Azure regions
- Enforced 500+ Azure Policy rules for compliance
- Implemented DevOps practices to enhance development processes.
- Configured Networking as a Service (NAAS) solutions for cloud infrastructure.
- Managed Linux and Windows server environments to support application deployment.
- Implemented load balancing techniques to optimize server performance.
- Executed compliance and security protocols to protect data integrity.
- Using PowerShell scripts to automate build
- Cloud formation, Json, Yaml, Kubernetes, Docker, Java, Python, Jenkins, Ansible
- Jira for projects and sprint
- Conducted testing and development activities for software applications.
- Snowflake, DataLake, Databricks
- Utilized GraphDB for data modeling and analysis in projects.
- Grafana and Dynatrace
Contract Job @ Equifax (US, CANADA,PR)
Equifax
11.2019 - 05.2020
- Managed server maintenance, upgrades, and software installations for proprietary systems to ensure optimal performance.
- Worked with Dev-Ops and created CICD Pipelines.
- Wrote code and use octopus and Jenkins.
- We used Bitbucket and Git for our code we moved over from VST.
- We are in the process of moving all servers to Leveraged Google Cloud Platform for cloud computing services. and Oracle.
- Delivered 24/7 on-call support for server maintenance and troubleshooting, enhancing system reliability.
- Set up alerts in Datadog and used Splunk, Apica, and Extrahop to check for issues.
- On Prem 2012r2 servers moving to GCP.
- Sonar, IIS, Server Main and updating.
- Code review and release.
- Jenkins, CICD Pipeline, Kubernetes
- Utilized SAP for enterprise resource planning tasks.
- GCP
- Git, Bitbucket
- .net and java
- Used Octopus to deploy to different environments
- Using PowerShell scripts.
- Moving from Octopus to Jenkins for CICD pipeline
- F5 Firewalls and load balancing, DMZ for routing of websites xml files.
- Keeping production environments up and doing RCAs to figure out why we have any downtime
- Oracle DBs
Cloud Engineer / Principal Architect / (GLOBAL)
Unit4 Chesterfield
07.2017 - 10.2019
- Designed and implemented Azure cloud environments to support scalable application deployment.
- Azure IaaS and PaaS Designed, Managed & Implemented
- Developed DEV/TEST/PROD environments with app server, SQL server, and web server, ensuring redundancy with dual instances.
- With builds I would set up the Network/DNS/Storage/Backups/BI Dashboards/Alerts/F5.
- Utilized OMS monitoring tool for Azure Cloud VMs
- Build and maintain Linux servers
- Utilized VSTS for project management and collaboration.
- Employed GIT for version control and code management.
- Led BI efforts for Prevero cloud deployment, driving implementation of solutions for enhanced data management.
- SQL 2012-2018 Build VM’s, Load Balance, Redundancy, Support, Writing SQL Statements and Queries, GraphDB, Neo, TinkerPop
- Would set up the SQL and Install our proprietary software.
- Implemented and installed proprietary software for student management.
- Microsoft O365 compliance solutions.
- Compliance FERPA, PCI and HIPAA
- AD, DHCP, DNS 2003-2019 Designed, Managed & Implemented
- ASP, .Net Implemented
- Server MS 2012R2-2016
- BitLocker
- Utilized SAP for enterprise resource planning and data management.
- Utilized Visual Studio tool for DevOps, TFS, Angular, Octopus
- Training, Support and documentation.
AD/Principal Cloud Architect Team Lead(GLOBAL)
Guerbet/ Syllogisteks
11.2016 - 06.2017
- Migrated on-premises environment to Azure Cloud, ensuring seamless architecture and implementation.
- Oversaw architecture and implementation processes for cloud migration, enhancing operational efficiency.
- Also, moved on on-premises exchange to 0365 including outlook, SharePoint, Intune and teams.
- Moved Exchange Prem to Cloud 0365
- Executed SAP integrations with federation systems to enhance data connectivity.
- Implemented Microsoft Intune
- Developed architecture of directory solutions particularly for Windows and related platforms.
- Implemented procedures for determination and development of Directory management services.
- Executed effective processes for auditing and change management solutions for Directory services.
- Coordinated with designers and Active Directory managers in architecture patterns for overall enterprise applications.
- Prepared patterns and architectural specifications for VMware and disaster recovery services.
- Collaborated with technical team members in designing and development of computing infrastructure components.
- Supported technical teams in formulation and implementation of server DR strategies.
- Conducted review and assessments for migration requirements to support storage and networking systems.
- Managed daily IT operations, supporting stability and performance of technology environment.
- Managed server administration for Microsoft environments from 2012 to 2016.
- Included upgrading the DCs and combining domains into 1 domain.
- St. Louis, MO CONTRACT - TEMP
Senior Systems Engineer/Principal Architect
Suddenlink
05.2014 - 11.2016
- Migrated Exchange from on-premises infrastructure to cloud environment, enhancing accessibility and scalability.
- Performed daily server maintenance and implemented disaster recovery strategies to ensure data integrity and availability.
- Monitored servers and managed updates via WSUS; created SCCM packages for virus protection, ensuring system security and compliance.
- Build VMS in Hyper-V and VMware.
- Building VM’s VMware and Hyper-V
- Building of ESX hosts
- Maintained environment GPO, DC, DNS, Fileservers.
- All Versions of MS Server up to 2016
- Server 2003-2012R2 Build and design
- Cisco UCS
- Lync 2010-2013 Implementations & Support
- Exchange 2010-2016 Implementations & Support
- Office 365 “Skype, SharePoint, ADFS, Yammer, planner, Office and Outlook” PTSN IP PHONE
- PCI Compliance
- Monitoring SCOM 2012R2
- Packaging SCCM 2012R2
- Testing and design of environment
- DR
- Puppet
- Chef
- Created detailed documentation for IT processes and procedures.
- SharePoint
- SQL
- KMS Servers, File Servers, Adfs “Anything on 2012R2 and all previous versions”
- ICOMS
- People Soft
- Town and Country, MO FTE COMPANY AQUIRED BY ALTICE
- Town and Country, MO FTE COMPANY AQUIRED BY ALTICE
Azure Principal Architect
FiServ Project
01.2020
- Led architectural design with cutting-edge technologies and innovative methodologies to enhance system architecture.
- Drove strategic architectural decisions to align technology initiatives with business goals and emerging trends.
- Implement AI-driven solutions to enhance system performance and scalability.
- Build and Design New Azure Tenant for Multiple environments
- Developed disaster recovery strategies using Azure, Veeam, and Commvault to ensure data integrity.
- Implemented DevOps practices to streamline CI/CD pipeline for efficient software delivery.
- Utilized Kubernetes and Docker for container orchestration and application deployment.
- Automated builds using PowerShell scripts.
- Creation of Docker, Kubernetes clusters, RBAC, Network, Firewall, Storage, registry service, Storage services, GraphDB, TinkerPop
- Virtual Machines Cloud Linux/Window servers/OnPrem VMware ESXi 6.5 To Azure
- CISCO UCS host up to Nexus 1000V
- Implemented Microsoft O365 compliance solutions to ensure regulatory adherence and data security.
- Collaborate with cross-functional teams to ensure cohesive project execution and delivery.
- Mentor junior architects, fostering a culture of continuous learning and development.
- Facilitate agile practices to improve project efficiency and adaptability.
Education
Machine Learning -
University of London
Enterprise Systems -
University of Michigan
Computer Science - Programming with a purpose
Princeton University
Certificate of Technical Studies - Agentic AI And AI Agents
Vanderbilt University
TNSkills
- Cloud Architecture & Design
- Well-Architected Framework
- Multi-cloud strategies
- Migration Strategies
- Azure Kubernetes Service
- Azure Functions
- DevOps & Automation
- CI/CD Pipelines
- Infrastructure automation
- Monitoring & Logging
- Security & Identity
- Azure Active Directory
- RBAC
- Conditional Access
- Azure Security Center
- Key Vault
- Defender for Cloud
- Compute & Networking
- Virtual Machines
- Networking
- Storage & Databases
- Azure Blob Storage
- Azure SQL
- Cosmos DB
- Data Lake
- Disaster recovery
- Azure Site Recovery
- Backup Vaults
- Container orchestration
- Cloud Computing
- Linux/Unix Administration
- Configuration Management
- Version Control Systems
- Programming/Scripting
- Database Management
- Networking & Security
- DevOps
Accomplishments
- Scaled teams from 5 → 25 engineers during critical project phases
- Cut cloud costs by 30% via Terraform auto-scaling modules
- Reduced onboarding time 50% with technical playbooks
Personal Information
Title: Senior Azure Platform Engineer | Cloud Architect | IaC Specialist
Education And Certifications
- Microsoft Certified: Azure Solutions Architect Expert
- Microsoft Certified: AZ700 Designing and Implementing Azure Network Solutions
- Microsoft Certified: Azure AI Fundamentals
- Microsoft Certified: AZ104 Administrator Cert
- Microsoft Certified: Azure Data Engineering Associate
- The Cloud Bootcamp: Multicloud Devops and AI
- HashiCorp Certified: Terraform Associate 2024
- Cisco Certified: Cybersecurity Operations Fundamentals Specialization
- Microsoft Certified: Azure service Bus, Serverless applications, Identity Protection and Governance
- Machine Learning: University of London
- EDUCBA: Azure Networking Fundamentals
- Udemy: Terraform on Azure with IaC DevOps SRE
- Enterprise Systems, University of Michigan
- Computer Science “Programming with a purpose”, Princeton University
Timeline
Solutions Architect, Principal Azure Platform Engineer & DevOps, Principal Azure Platform Engineer
Connection
01.2020 - Current
Azure Infrastructure Architect
Stateless Startup
01.2020 - 01.2021
Azure Principal Architect
FiServ Project
01.2020
Contract Job @ Equifax (US, CANADA,PR)
Equifax
11.2019 - 05.2020
Cloud Engineer / Principal Architect / (GLOBAL)
Unit4 Chesterfield
07.2017 - 10.2019
AD/Principal Cloud Architect Team Lead(GLOBAL)
Guerbet/ Syllogisteks
11.2016 - 06.2017
Senior Systems Engineer/Principal Architect
Suddenlink
05.2014 - 11.2016
Machine Learning -
University of London
Enterprise Systems -
University of Michigan
Computer Science - Programming with a purpose
Princeton University
Certificate of Technical Studies - Agentic AI And AI Agents
Vanderbilt University