Helena Guenther

• As a PTF with the post office, I assisted customers in mailing packages, purchasing postal products, delivering packages, and opening and closing PO boxes for customers. I would make suggestions on which mailing service would best suit customers, based on their expressed needs. I was also responsible for assisting my co-workers in working RFS, mail distribution, package distribution in the mornings and afternoons, writing up packages, collecting mail and scans, and loading the truck at the end of the day. We worked together to manage all of these duties in a timely manner, according to the required times set by the post office.

• Managed package distribution to ensure timely organization for route carriers each morning.
  Opened post office daily to prepare for operational activities.
  Assisted with mail distribution to PO boxes after completing package processing.
  Processed packages for PO box customers and facilitated package pickups at front counter.

• Coordinated vendor and contractor interactions to receive orders and communicate instructions.
• Managed bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
• Communicated with customers via phone and email to confirm deliveries and address inquiries.
• Sorted and routed incoming correspondence to facilitate timely responses from senior leaders.
• Developed spreadsheets and databases to track and report on performance metrics.
• Provided clerical support by copying, faxing, and filing documents efficiently.
• Ensured accurate inventory management by conducting stock counts and overseeing orders.
• Administered bi-weekly payroll, managing calculations for commissions and deductions.

• Reconciled [Quickbooks], accounts
• Wrote down all phone messages and relayed them to the appropriate personnel
• Ordered all office supplies including ink cartridges, toner, and paper
• Managed accounts receivable and payable operations
• Wrote and edited professional correspondence, memoranda and emails
• Obtained signatures for financial documents and internal and external invoices
• Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
• Screened and sorted incoming mail, faxes, and deliveries and routed them to the appropriate personnel
• Managed office supplies, vendors, organization and upkeep

• Divided cargo received by account Number and intended location
• Picked up incoming stock and delivered materials to designated locations
• Redirected shipments en route in response to customer requests

Managed warehouse operations by ensuring optimal stock levels through timely ordering.

• Unloaded trucks using forklift, verifying receipt of all ordered parts.
• Delivered parts to team members promptly for continued workflow.
• Obtained necessary permits from cities for operational compliance.
• Administered office supply orders while adhering to fixed budget constraints.
• Directed guests and coordinated deliveries, ensuring efficient routing and service.
• Maintained a clean reception area, contributing to positive visitor experiences.
• Operated heavy material handling equipment to facilitate loading and unloading tasks.

• Executed sales slip and contract preparation to facilitate transactions.
• Maintained organized, clean sales area through diligent cleaning and stocking tasks.
• Coordinated delivery routing for guests, deliveries, and courier services.
• Ensured cleanliness of reception area, lounge, and associated spaces.
• Loaded and unloaded delivery vans while securing items to prevent damage.
• Verified deliveries against shipping instructions prior to customer handoff.
• Confirmed delivery times with customers to enhance scheduling efficiency.
• Recorded truck plate number and mileage during refueling procedures.

Made appointment, 
• Answered and quickly redirected
• Audited new customer files to verify medical necessity and satisfaction of coverage criteria