Helena Hanyzewski

As an Administrative Assistant – Asset Support, I managed a variety of administrative tasks to ensure the smooth functioning of asset management, vendor communications, and internal/external customer inquiries. I supported database upkeep, document filing, and project management, playing a key role in maintaining operations and streamlining workflows. My responsibilities included managing calendars, coordinating asset shipments, and preparing reports while maintaining confidentiality and providing excellent customer service. I was also involved in managing records and information related to licenses, warranties, inventory, and service agreements for assets and testing equipment.

Key Responsibilities:

• Answered customer inquiries, managed phone calls, and communicated with internal and external teams to resolve issues.
• Coordinated asset shipments, scheduled meetings, and ensured proper calendar management.
• Managed databases containing critical asset information, including licenses, warranties, and inventory.
• Created and revised complex Excel spreadsheets, tables, charts, and graphs for departmental reporting.
• Processed approved vendor requests and updated SharePoint vendor lists.
• Supported data collection efforts and reconciliation for the Support Team.
• Maintained the organization of the warehouse and asset storage area, assisting with physical tasks such as labeling and tagging equipment.
  

In my role as an Administrative Assistant, I provided comprehensive administrative and customer support to ensure smooth daily operations. I managed a wide range of administrative tasks, including answering phone calls, greeting clients, delivery personnel, and guests, and handling incoming customer inquiries via phone and email. I scheduled appointments, processed payments, maintained accurate records, and compiled and distributed necessary documents. Additionally, I utilized QuickBooks, Office 365, and Dropbox to streamline administrative tasks, and efficiently processed high-volume data entry, scanning, and filing. I ensured strong organization across office operations while delivering excellent customer service.

Key Responsibilities:

• Answered phone calls and greeted clients, delivery personnel, and guests.
• Managed customer emails and phone calls, resolving inquiries or connecting them with the appropriate representative.
• Prepared tax return packets and uploaded tax documents into portals.
• Utilized QuickBooks, Office 365, and Dropbox for administrative tasks.
• Scheduled meetings and coordinated calendar management.
• Processed payments for services rendered and maintained accurate records.
• Processed data entry, scanned, and filed large volumes of information.
• Maintained organization and supported customer service tasks across the office.

As a Billing Support Specialist, I provided essential administrative support while managing customer inquiries via email and phone, ensuring efficient communication and issue resolution. I played a key role in streamlining department operations by assisting in the development and implementation of policies and procedures. I was responsible for task management using Jira, where I created and managed tickets to track and resolve customer issues effectively. Additionally, I supported multiple departments with tax diversions, collections reporting, and data entry. My strong communication skills allowed me to collaborate with internal teams and external customers to address complex issues while maintaining a high level of organization and attention to detail.

Key Responsibilities:

• Responded to customer emails and phone calls, resolving inquiries or redirecting them to the appropriate department.
• Created and communicated necessary actions to the billing team and other departments to ensure customer needs were met.
• Assisted in the development and implementation of department policies and procedures.
• Managed daily tasks, including creating Jira tickets and overseeing the Jira board to ensure issues were tracked from initiation to resolution.
• Coordinated with internal teams, sales representatives, and customers to streamline communication and issue resolution.
• Supported various departments with projects related to tax diversions, collections reporting, and data entry.
• Assisted internal teams by fulfilling document requests and providing customer-related information.
• Set up customers with the customer portal and provided technical support for related issues.

This position allowed me to utilize my problem-solving abilities, organizational skills, and experience in customer service to ensure the smooth functioning of the billing department and help build strong customer relationships.

As a Sr. Loan Processor, I guided applicants through the loan process from start to finish, ensuring accuracy and compliance. I reviewed and verified applications, conducted loan closings via video calls, and explained loan terms to customers. My role required a strong attention to detail, customer-focused communication, and the ability to facilitate smooth loan processing from approval to funding.

Key Responsibilities:

• Assisted applicants throughout the loan process, from application to funding.
• Reviewed and verified loan applications, ensuring all information was accurate and complete.
• Explained loan terms, approval conditions, and next steps to customers.
• Conducted loan closings and funding via video calls, ensuring all documents were signed.
• Followed up with applicants to collect necessary information and ensure timely processing.

As a Customer Loyalty Representative, I helped retain customers by providing exceptional support across multiple systems. I addressed billing issues, resolved technical problems, and applied promotions to encourage customer retention. My role required effective multitasking, customer-focused problem solving, and ensuring all customer inquiries were handled efficiently.

Key Responsibilities:

• Assisted customers with billing problems, ordering issues, and technical support.
• Applied promotions to retain customers and improve satisfaction.
• Handled inbound calls using multiple systems simultaneously.
• Ensured customer accounts were accurately notated.
• Resolved customer inquiries and concerns based on company policies.

As a CSE, I addressed card members' concerns in a professional and efficient manner. I took inbound calls, provided solutions to various issues, and ensured that all customer interactions adhered to company policies. My role required strong problem-solving skills and a commitment to providing excellent service.

Key Responsibilities:

• Took inbound calls from card members and addressed concerns.
• Provided solutions for customer inquiries in a professional manner.
• Ensured all customer interactions complied with company policies.
• Notated customer accounts accurately for future reference.

As a Sales and Leasing representative, I prospectively engaged with customers through cold calling and follow-ups, providing vehicle showings, test drives, and negotiations. I managed the entire sales process from initial customer interaction to finalizing paperwork, ensuring customer satisfaction throughout the buying experience.

Key Responsibilities:

• Prospected and followed up with potential customers.
• Showed and test-drove vehicles with customers.
• Negotiated vehicle pricing and final sale agreements.
• Handled customer concerns and inquiries.
• Scheduled repairs or add-ons as required.

As a Sales Associate at Target, I was responsible for organizing merchandise on racks and shelves to maintain the store's visual appeal and promote specific products. I efficiently handled cash transactions, ensuring accuracy while adhering to company cash handling policies. My role included building relationships with customers to encourage repeat business and assisting them in navigating the store to find what they needed. I managed returns, exchanges, and refunds in line with store policies. Additionally, I contributed to store operations by zoning, keeping the store clean, and restocking merchandise on the sales floor to ensure a welcoming and organized shopping environment.

Key Responsibilities:

• Assisted customers in locating and purchasing merchandise.
• Operated the cash register, processed transactions, and ensured accuracy in cash handling.
• Built relationships with customers to encourage repeat business and provided exceptional service.
• Managed returns, exchanges, and refunds in accordance with store policies.
• Maintained a clean, organized, and visually appealing store floor.
• Zoned merchandise and restocked shelves to ensure an inviting shopping environment.

• Dean's List [Fall 2024]
• President's List [Summer 2024]
• Honor Roll [May 2024 - August 2024]
• Honor Roll [September 2024 - October 2024]
• Honor Roll [January 2025 - March 2025]
• 3.7 GPA