Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helena Henderson

Columbus,GA

Summary

Communicative Police Officer consistently excelling in building strong connections with colleagues and citizens served. Approach every situation with alertness, compassion, and concern, dedicated to ensuring safety and well-being. Diligently follow established procedures to maintain secure environment, meticulously document important information, and meet all legal requirements.

Overview

9
9
years of professional experience

Work History

Police Officer

Columbus Police Department
09.2023 - 10.2024
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Provided testimony in court proceedings.

Delivery Driver

Pizza Hut
03.2019 - 12.2019
  • Making deliveries to customers in a quick and efficient manner
  • Collecting cash payments and making appropriate change
  • Cleaning the store during slow periods
  • Help put away truck deliveries as they arrive
  • Assist with food preparation when needed.

Electronics Sales Associate

Walmart
07.2018 - 11.2018
  • Utilized highly developed interpersonal and people skills to approach customers and engage them in conversations
  • Checked to see if requested items were available from the store's inventory
  • Stayed up-to-date on current promotions, sales and special events to impart such information to customers
  • Processed credit and debit card payments in an effort to complete the customer buying experience
  • Prioritized helping customers over completing other routine tasks in the store
  • Engaged with customers in a sincere and friendly manner
  • Followed merchandising guidelines to present visually appealing displays
  • Contacted other store locations to determine merchandise availability
  • Identified potential shoplifters and alerted management
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Built relationships with customers to increase likelihood of repeat business
  • Completed all cleaning, stocking and organizing tasks in assigned sales area
  • Responded to customer concerns with friendly and knowledgeable service
  • Welcomed customers into the store and helped them locate items
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Cleaned and organized the store, including the checkout desk and displays
  • Determined customer needs by asking relevant questions and listening actively to the responses.

Retail Sales Associate

Academy Sports and Outdoors
11.2017 - 06.2018
  • Generated brand awareness and positive product impressions to increase sales
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
  • Provided excellent customer service to cultivate loyalty and satisfaction
  • Ensured efficient and timely replenishment of sales floor merchandise
  • Welcomed customers into the store and helped them locate items
  • Contacted other store locations to determine merchandise availability
  • Priced Merchandise, stocked shelves and took inventory of supplies
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Answering customer telephone calls promptly and in an appropriate manner
  • Identified potential shoplifters and alerted management
  • Mentored new sales associates to contribute to the store's positive culture
  • Cleaned and organized the store, including the checkout desk and displays
  • Engaged with customers in a sincere and friendly manner
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Determined customer needs by asking relevant questions and listening actively to the responses
  • Actively pursued personal learning and development opportunities
  • Educated customers about the brand to incite excitement about the company's mission and values
  • Alerted customers to upcoming sales events and promotions.

Server

Pizza Hut
07.2015 - 01.2016
  • Resolved guest complaints quickly and efficiently
  • Maintained high standards of cleanliness and sanitation
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens
  • Bussed and reset tables and kept dining room and work areas clean
  • Immediately reported accidents, injuries or unsafe work conditions to the managers on shift
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Education

High School Diploma -

Eisenhower High School
Goddard, KS
05-2017

Skills

  • Community Engagement
  • Legal Compliance
  • Courtroom Testimony
  • Emergency vehicle operation
  • Community Relations
  • CPR/First Aid certified
  • Crisis intervention and deescalation

Timeline

Police Officer

Columbus Police Department
09.2023 - 10.2024

Delivery Driver

Pizza Hut
03.2019 - 12.2019

Electronics Sales Associate

Walmart
07.2018 - 11.2018

Retail Sales Associate

Academy Sports and Outdoors
11.2017 - 06.2018

Server

Pizza Hut
07.2015 - 01.2016

High School Diploma -

Eisenhower High School

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Helena Henderson