Helena Herrera
Los Angeles,CA
Summary
Adept Client Care Specialist with a proven track record at Century 21 Allstars Gh Residential Group, enhancing client retention through exceptional customer support and quality assurance. Skilled in document analysis and lead management, I excel in fostering client relationships and meeting stringent compliance standards. My collaborative approach and efficient problem-solving skills have significantly contributed to project successes and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Client Care Specialist
Century 21 Allstars Gh Residential Group
Pico Rivera, CA
09.2022 - 08.2023
- Performed administrative tasks such as filing documents, processing paperwork.
- Hosted and attended community outreach events to attract new clients and extend corporate brand.
- Ensured compliance with all applicable laws and regulations related to client care services.
- Documented all interactions with customers in accordance with company standards.
- Created and updated client records by entering general data, services provided and invoice information.
- Identified appropriate community resources and provided referrals for services.
- Created detailed reports for management regarding customer service activity.
- Provided customer service to clients via telephone and email.
- Collaborated closely with other departments to ensure prompt resolution of customer issues.
- Conducted follow-up surveys with customers after resolving their issue or problem.
- Participated in regular meetings with internal teams to discuss upcoming projects.
- Boosted client retention using client appreciation initiatives and relationship-building techniques.
- Tracked client requests through ticket system, ensuring accurate resolution of each case.
- Used telephone, email and web chat services to answer customer questions.
- Offered friendly greetings and knowledgeable service to guests.
- Assessed customer satisfaction with services through follow-up communication.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
Education
Some College (No Degree) - Sociology
University of California, Los Angeles
Los Angeles, CA01-2027
High School Diploma -
La Habra HIgh School
801 Highlander Ave La Habra Ca 9063105-2023
Skills
- Quality assurance
- Customer Support
- Document analysis
- Lead management
- Document review
- Client interviews
Affiliations
- Confection for a Cause
- Club Sampling
- IM Indoor/Beach Volleyball
- Den Operations
Languages
English
Native/ Bilingual
Accomplishments
- ALD|PES National Honors Society
- ALD|PES Community Service Committee
- ALD|PES Social Affairs Committee
Timeline
Client Care Specialist
Century 21 Allstars Gh Residential Group
09.2022 - 08.2023
Some College (No Degree) - Sociology
University of California, Los Angeles
High School Diploma -
La Habra HIgh School