Helena Ibrahim
East Brunswick,United States
Summary
Dedicated professional and outgoing student with a reputation for leadership, etiquette, and responsibility. Pursuing opportunities where community impacts are possible and prioritized.
Overview
6
6
years of professional experience
Work History
Bridal Attendant
Grand Cascades Lodge, Crystal Springs Resort
Hamburg, NJ
12.2022 - 06.2024
- Coordinated with each of the wedding vendors to ensure timely and successful execution of events throughout wedding day.
- Directed the bride and groom to and from events throughout the day and guaranteed they remained on time and abreast of schedule.
- Sewed, pinned and bustled wedding dress.
- Staged bride's wedding dress, train and veil for pictures.
- Served and attended to needs of the sweetheart table.
- Set-up, maintained, and refreshed bridal suite.
Gym Staff
Planet Fitness
East Brunswick, NJ
10.2021 - 08.2022
- Answered phones, issued equipment and completed guest check-in.
- Used POS system to assist with new membership cards, change of address and billing questions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Key Holder
Pups of War
East Brunswick, NJ
05.2021 - 11.2021
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Partnered with store leadership team to learn and understand management processes and reports.
- Worked hard to make progress and move up in the company
- Gained rapport with new and returning customers and children
Server
Texas Roadhouse
Parlin, NJ
07.2020 - 10.2020
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Learned the ins and outs of serving and customer service
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Gained the opportunity to elevate a team as an individual
- Met or exceeded sales targets on consistent basis with proactive promotional strategies.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Developed strong and lasting resident relationships.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Dental Aide
Brunswick Dental Care
Old Bridge, NJ
03.2018 - 04.2020
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Achieved high customer satisfaction rates by providing optimal customer service and by addressing all questions and concerns
- Greeted and comforted patients and assisted with the daily functions and operations of the dental practice
- Created and maintained a calm and enjoyable atmosphere for patients during their appointments
- Gained extensive customer service skills and helped to effectively manage the office
Assistant Martial Arts Instructor
Dynamic Martial Arts Academy
Clifton, NJ
- Built and maintained positive personal relationships with students and families, served as role model and character educator and prioritized safety by supervising classes closely.
- Led group instruction and managed individual behaviors during class sessions
- Demonstrated proper martial arts techniques and helped students practice and master techniques and embrace individual learning needs and realistic goals for advancement.
Education
Montclair State University
Montclair, NJRutgers, The State University of New Jersey
New Brunswick, NJCalvary Christian High School
Old Bridge05.2020
Skills
- Relationship building
- Problem resolution
- Active listening
- Leadership
- Highly organized
- Reliable and trustworthy
- Confident friendly demeanor
- Outgoing and high energy
- Initiative and determined
- Customer service
- Fast learner
- Solidworks and 3D Cad Proficiency
- Adobe Illustrator and Photoshop
Accomplishments
- Dean's List (2020-present)
- Student Vice Chair IDSA Montclair Chapter
References
- Doctor Denis Feigler (Design Program Director)
feiglerd@montclair.edu
973-655-2091
- Nohely Zimick (Office Manager- Brunswick Dental Care)
9085656477
Volunteer Work
Saint Mary's Coptic Orthodox Church
Homeless Service- New Brunswick, NJ
Pick Your Paw Animal Rescue
Shelter Volunteer- Freehold, NJ
Timeline
Bridal Attendant
Grand Cascades Lodge, Crystal Springs Resort
12.2022 - 06.2024
Gym Staff
Planet Fitness
10.2021 - 08.2022
Key Holder
Pups of War
05.2021 - 11.2021
Server
Texas Roadhouse
07.2020 - 10.2020
Dental Aide
Brunswick Dental Care
03.2018 - 04.2020
Assistant Martial Arts Instructor
Dynamic Martial Arts Academy
Montclair State University
Rutgers, The State University of New Jersey
Calvary Christian High School
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