Helena Johnston
Scranton,PA
Summary
Compassionate Home Health Aide known for high productivity and efficient task completion. Skilled in patient care, medication administration, and providing emotional support. Excel in communication, empathy, and patience, ensuring comfort and trust in home healthcare settings.
Qualified professional specializes in personal care and related services under direction, instruction and supervision of registered nurses. History of managing mobility support, administering medications and organizing appointments. Reliable in keeping areas clean and organized to maintain healthy, safe environment.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Home Health Aide
Valley Home Care/MorningStar Healthcare
Scranton, PA
09.2021 - Current
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Participated in developing individualized care plans based on medical orders and assessments.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Prepared meals and snacks according to prescribed diets.
- Provided emotional support and companionship to patients.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
Receptionist
Planet Fitness Gym
Scranton, PA
12.2022 - 02.2023
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Verified visitors' identification cards before allowing access to the building.
Floor Supervisor
Spirit Halloween Super Store
Scranton, PA
08.2022 - 11.2022
Floor Supervisor
Spirit Halloween Super Store
Scranton, PA
08.2022 - 11.2022
- Processed customer payments accurately and efficiently.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Analyzed financial statements, such as balance sheets and income statements, for accuracy.
- Worked directly with store manager to verify achievement of sales, retention and quality targets.
- Shared product knowledge with customers while making personal recommendations.
- Checked loaded materials compared to work orders for correctness.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Completed or assisted with difficult or skilled tasks.
Homemaker
N/A
, PA
06.2018 - 01.2021
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted testing of software and systems to ensure quality and reliability.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
Kmart, Sears Holding
Ephrata, Pennsylvania
09.2017 - 02.2020
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Crew Member
Dunkin' Donuts
Scranton, PA
01.2016 - 08.2017
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted management team with inventory counts of food products and beverage supplies.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Restaurant Hostess
Glider diner
Scranton, PA
03.2015 - 09.2016
- Assisted with setting up banquet rooms for special events.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Greeted customers and escorted them to their tables.
Crew Member
Wendys Restaurant
Scranton, PA
02.2015 - 01.2016
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted management team with inventory counts of food products and beverage supplies.
Education
Bachelor of Science - Clinical Child Psychology
Post University
Waterbury, CT01-2026
High School Diploma -
Penn Foster Career School
Scranton, PA06-2017
Skills
- Patient care
- Crisis intervention
- Data collection
- Team collaboration
- Customer service
- Effective communication
- Time management
- HIPAA compliance
- Interpersonal skills
- Adaptability and flexibility
- Vital signs monitoring
- Feeding assistance
- Bathing support
- Elderly assistance
- Safety procedures
- Heartsaver first aid CPR AED (first aid CPR AED)
- Diabetes care
- Family support and instruction
Accomplishments
- 300 hours of community service with both Scranton friends of the poor as well as lotus counseling center
- Babysit for an autistic and deaf child aged 5 since he was 3 days old
- Experience volunteering for Scranton children’s library big brother reading program
References
References available upon request.
Timeline
Receptionist
Planet Fitness Gym
12.2022 - 02.2023
Floor Supervisor
Spirit Halloween Super Store
08.2022 - 11.2022
Floor Supervisor
Spirit Halloween Super Store
08.2022 - 11.2022
Home Health Aide
Valley Home Care/MorningStar Healthcare
09.2021 - Current
Homemaker
N/A
06.2018 - 01.2021
Customer Service Representative
Kmart, Sears Holding
09.2017 - 02.2020
Crew Member
Dunkin' Donuts
01.2016 - 08.2017
Restaurant Hostess
Glider diner
03.2015 - 09.2016
Crew Member
Wendys Restaurant
02.2015 - 01.2016
Bachelor of Science - Clinical Child Psychology
Post University
High School Diploma -
Penn Foster Career School