Summary
Overview
Work History
Education
Skills
Timeline
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Helena Jones

Summary

Healthcare LNFA with extensive experience in P&L oversight and regulatory compliance at Advanced Healthcare. Proven ability to enhance facility census and maintain high standards in high-acuity environments. Achieved deficiency-free surveys through strong team leadership and exceptional customer service. Committed to driving operational excellence and fostering positive relationships within the healthcare community.

Overview

12
12
years of professional experience

Work History

Healthcare LNFA

Advanced Healthcare
01.2022 - 01.2023
  • Functioned in the role as Admin with 5 infection free surveys and several non-substantiated surveys successful management of multiple deficiency free surveys
  • Managed P&Ls to stay within budget while utilizing agency
  • Facilitated AHT for admissions, census, P&Ls, Trial Balance, etc
  • Built strong and stable relationships with staff, vendors, Regulatory agencies, etc.
  • Executed and obtained contracts with HMOs to facilitate referrals and payment sources
  • Effectively manage the processes of the facility including managing facility budgets, P&Ls, etc.
  • Built relationships with hospitals Case managers which resulted in increased census and created a more conforming reputation for the facility
  • Co-developed an environment of resident’s rights and employee appreciation through support and passion in the new culture in which COVID 19 has placed healthcare and the world.
  • Effectively and efficiently manage the day-to-day operations including rounds, staff development, Team building and customer service
  • Strong ability to create environment of buy-in from staff
  • Work in collaboration with the Marketing team with a goal of exceeding budgets
  • Experience growing a community census
  • Excellent verbal and written communication skills
  • Investigate and manage practices in relations to policies, procedures, terminations
  • Ensure compliance with Federal/State and company policies and regulations
  • Oversee recruitment and retention of quality and professional service-oriented personnel
  • History of building and maintaining strong interpersonal relationships with Leadership Team and clinical staff to achieve resident and corporate goals
  • Drive implementation of corporate policies and practices such as managing PPDs, Census, PDPM, P&Ls.
  • Monitored and ensured all standards of care and service provided is of highest quality and individually structured to meet each resident’s needs
  • Maintained 4-5-star rating during quarterly periods
  • Successfully turned around and managed a high acuity facility.
  • Lead to successful full-book surveys with 2 or less violations and multiple complaint surveys with no deficiencies.
  • Outstanding customer service, business development and regulatory skills.
  • Simply Management
  • Successful Survey outcomes
  • Secure Unit Experience
  • Work in collaboration with the Marketing team with a goal of excessive occupancy.

Healthcare LNFA

Abri
01.2020 - 01.2022

Healthcare LNFA

Daybreak
01.2017 - 01.2020

Area Foodservice Director

Encompass HealthSouth Rehabilitation Hospital of Ft Worth & Citi View
10.2014 - 04.2017
  • Managed the Nutritional Dept. of multi-facilities including staff and management to insure OSHA, state, federal and JCAHO compliance
  • Demonstrated excellence in directing all aspects of Food and Nutrition Services department: hiring, retaining, educating staff and controlling costs
  • Managed budgets for labor, food costs, employee reviews, training, coaching, terminating and scheduling with operational success and solid understanding of P/L reports, budgets, and food/labor costs, upon corporate goals
  • Preceptor for Tarrant County College
  • Customer/employees support: relationship building and empowering
  • Good Survey History
  • Proficient in building and retaining a good team.

Area Director of Nutrition

Advanced Healthcare Solutions
12.2010 - 10.2014
  • Company Overview: Fort Worth Tx
  • Responsible for managing the Clinical and Nutritional Department at both facilities, facilitated effective managerial skills to ensure successful local, state, federal and JACHO surveys and inspections which resulted in no deficiencies.
  • Successful management of 30 employees and budget management in sums of $500,000.
  • Fort Worth Tx

Education

Licensed Assisted Living Manager -

01.2024

Masters in Business and Technology -

Texas A&M
01.2017

Licensed Nursing Home Administrator -

01.2016

Masters in Marketing -

Texas A&M
01.2012

Bachelor of Business -

Texas A&M
01.2008

Skills

  • Administrative management
  • P&L and budget oversight
  • Average handling time facilitation
  • Relationship development
  • Contract negotiation
  • Facility operations management
  • Census enhancement
  • Communication proficiency
  • Policy compliance investigation
  • Recruitment and retention strategies
  • Corporate policy execution
  • Quality assurance monitoring
  • Customer service excellence
  • Business growth initiatives
  • Regulatory compliance expertise
  • Management skills
  • Survey administration
  • Secure unit operations

Timeline

Healthcare LNFA

Advanced Healthcare
01.2022 - 01.2023

Healthcare LNFA

Abri
01.2020 - 01.2022

Healthcare LNFA

Daybreak
01.2017 - 01.2020

Area Foodservice Director

Encompass HealthSouth Rehabilitation Hospital of Ft Worth & Citi View
10.2014 - 04.2017

Area Director of Nutrition

Advanced Healthcare Solutions
12.2010 - 10.2014

Licensed Assisted Living Manager -

Masters in Business and Technology -

Texas A&M

Licensed Nursing Home Administrator -

Masters in Marketing -

Texas A&M

Bachelor of Business -

Texas A&M

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Helena Jones