Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
Languages
Timeline
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Helena Kimbimbi Lelo

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


Hardworking professional applies official coding conventions and rules established by American Medical Association (AMA) and Centers for Medicare and Medicaid Services (CMS). Confident Medical Coder adheres to data confidentiality and privacy rules in all workflows and promotes dynamic interpersonal skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Fulfillment Coordinator

Teladoc Health
06.2022 - 09.2023
  • Always maintains a high level of customer service and satisfaction
  • Streamlined communication between departments by creating standardized templates for reporting updates on order status changes or delays.
  • Maintains inventory and office supplies
  • Posts outgoing mail
  • Receives and sends packages
  • Occasionally assists the Print Facility with print finishing work such as kitting, lamination, binding, etc
  • Scanning and some file conversion
  • Collaborated with various departments to develop cross-functional teams focused on improving overall business performance.
  • Maintained accurate documentation of all shipments, ensuring proper record-keeping for future reference or audit purposes.

Eligibility Specialist II

Childcare Group
02.2023 - 06.2023
  • Compiles records and evaluates personal and financial data
  • Verify completeness and accuracy to determine eligibility status for Childcare Assistance in Dallas County.
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
  • Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.

Business Manager

Hallmark Aviation Services
06.2022 - 11.2022
  • Evaluating performance and providing feedback
  • Reporting to HR and senior management
  • Creating and managing team schedules.
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Reviewing end of day reports and successfully send it to FAA.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Supervisor

Hallmark Aviation Services
04.2022 - 06.2022
  • Training new hires on aviation billing, nomenclature and daily workflow.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Helped to resolve employee issue and disputes.
  • Writing end of day reports

Customer Assistance Representative

American Airlines
06.2021 - 05.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Managed customer accounts, ensuring accurate billing details and prompt issue resolution.
  • Demonstrated empathy towards customers facing difficulties, offering solutions tailored to their specific circumstances while adhering to company guidelines.
  • Delivered outstanding support during peak periods, maintaining patience and composure under pressure.

Customer Service Representative

Hallmark Aviation Services
08.2015 - 04.2022
  • Created a welcoming environment for customers to give them a positive experience at the start of their journey.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Bachelor of Arts - International Studies

University of North Texas
Denton, TX
12.2018

Undergraduate Certificate - Medical Billing and Coding

DeVry University
Chicago, IL
05.2022

Skills

  • Microsoft Office- Word, Excel, PowerPoint
  • Communication
  • Management
  • Teamwork and Collaboration
  • Customer Service
  • Excellent Communication
  • CPT coding knowledge
  • ICD-10 Proficiency
  • HIPAA Compliance

Certification

Certified Coding Associate (CCA), AHIMA

Affiliations

  • National Society of Leadership (Sigma Alpha Pi), 2022
  • Pi Delta Phi- French Honor Society, 2017
  • Sigma Alpha Pi- The National Society of Leadership and Success, 2022

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Eligibility Specialist II

Childcare Group
02.2023 - 06.2023

Fulfillment Coordinator

Teladoc Health
06.2022 - 09.2023

Business Manager

Hallmark Aviation Services
06.2022 - 11.2022

Supervisor

Hallmark Aviation Services
04.2022 - 06.2022

Customer Assistance Representative

American Airlines
06.2021 - 05.2022

Customer Service Representative

Hallmark Aviation Services
08.2015 - 04.2022

Bachelor of Arts - International Studies

University of North Texas

Undergraduate Certificate - Medical Billing and Coding

DeVry University

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Helena Kimbimbi Lelo