Helena Lazic
Vocational Economist
Belgrade,Serbia
Summary
AMBITIOUS AND RESULT ORIENTED PROFESSIONAL WITH EXTENSIVE EXPERIENCE IN CUSTOMER CARE, SALES AND ADMINISTRATIVE SUPPORT. PROVEN ABILITY TO MANAGE TEAMS, IMPROVE PROCESSES AND DRIVE HIGH-QUALITY SERVICE DELIVERY. ADEPT AT LEVERAGING STRONG COMMUNICATION SKILLS, ORGANIZATIONAL EXPERTISE AND CRM SYSTEMS TO ACHIEVE BUSINESS OBJECTIVES.
Overview
4
4
years of professional experience
3
3
Languages
Work History
ADMINISTRATIVE ASSISTANT
Hertz Franchisee - Autotechnica Serbia
Belgrade, Serbia
12.2022 - 07.2024
- Greet and assist visitors in a professional and friendly manner
- Managing incoming calls, email and correspondence efficiently
- Support office management with day-by-day tasks
- Solid understanding of invoicing and budgeting
- Providing administrative support in the office
SENIOR ORIGINATION TEAM ASSOCIATE
Belgrade Waterfront
Belgrade, Serbia
05.2021 - 12.2022
- Managing incoming calls, emails and correspondence efficiently
- Maintaining records, including visitor logs and office supplies
- Assessing new technical equipment
- Solid understanding of basic invoicing, budgeting and expense tracking
- Providing administrative support in the office
CUSTOMER CARE SUPPORT
Belgrade Waterfront
Belgrade, Serbia
12.2021 - 02.2022
- Scheduling and coordinating client visits to relevant housing units
- Organizing and managing the hand-over process of apartments,including documentation
- Cooperating with other company sectors (sales, marketing procurement etc.)
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
SALES REPRESENTATIVE
Huawei
Begrade, Serbia
06.2020 - 12.2020
- Presenting, promoting and selling products using strong arguments to existing and potential customers
- Submitting reports to senior management on customer needs, issues, interests, competitive activities and potential for new products and services
- Achieving agreed sales goals and results within the set time frame
- Working on multiple roles as a part of the team
Education
THE COLLEGE OF TOURISM - Economy in Tourism
THE COLLEGE OF TOURISM
Belgrade01-2023
HIGH SCHOOL OF TOURISM AND HOSPITALITY - undefined
HIGH SCHOOL OF TOURISM AND HOSPITALITY
Skills
- CRM
- MS Office
Certificates
Licenced in mediation in real estate sale and lease by Goverment for domestic and foreign trade Serbia
Timeline
ADMINISTRATIVE ASSISTANT
Hertz Franchisee - Autotechnica Serbia
12.2022 - 07.2024
CUSTOMER CARE SUPPORT
Belgrade Waterfront
12.2021 - 02.2022
SENIOR ORIGINATION TEAM ASSOCIATE
Belgrade Waterfront
05.2021 - 12.2022
SALES REPRESENTATIVE
Huawei
06.2020 - 12.2020
HIGH SCHOOL OF TOURISM AND HOSPITALITY - undefined
HIGH SCHOOL OF TOURISM AND HOSPITALITY
THE COLLEGE OF TOURISM - Economy in Tourism
THE COLLEGE OF TOURISM
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