Helena Mason
San Miguel,CA
Summary
Motivated, personable, and determined professional with 6+ years of data entry experience as well as excellent oral and written communication skills. A quick learner with exceptional problem solving abilities and a strong work ethic. Demonstrates ability to collect and manage information efficiently and accurately. Highly motivated and reliable individual with fast typing skills, Microsoft Word/Excel proficiency, and extensive experience in data entry and administrative support in addition to customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Concierge
Ayres Hotels
Paso Robles, CA
02.2024 - Current
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Monitored inventory levels of supplies required for daily operations including brochures and maps.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
Front Desk Agent
Ayres Hotel Group
Paso Robles, CA
02.2024 - 02.2024
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Addressed customer needs in a timely manner.
- Managed cash drawer responsibly throughout shift.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
- Contacted housekeeping or maintenance staff to report room or building issues.
Head Sales Support
Lazboy
Modesto, USA
12.2016 - 12.2022
- Managing the correspondence between the sales team and their clients
- Keying in data and providing reports to sales team and administration
- Creating lists of potential clients while maintaining database of sales
- Monitoring/managing customer accounts
- Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports
- Performing data entry tasks for sales figures, metrics, and other information while keeping an organized and accessible filing system
- Making/answering phone calls
- Provided leadership and guidance to sales support team members in order to achieve desired results.
- Monitored performance of sales support staff, providing feedback and coaching when necessary.
Assistant Sales Lead
Justice
Santa Clara, USA
10.2015 - 06.2016
- Resolved customer complaints regarding sales and service
- Delegated tasks to employees to ensure productive work flow
- Made bank deposits and tallied receipts daily
- Maintained constant presence on sales floor to answer customer inquiries about merchandise or promotions
- Instructed staff on appropriately handling difficult and complicated sales
- Maintained inventory reports and ordered merchandise
- Trained and supervised employees
Waitress/ Hostess
Fish's Wild
San Jose, USA
02.2014 - 02.2015
- Maintained communication with the kitchen staff and customers to ensure that dining details were handled properly
- Assisted with guest inquiries, take out orders, and reservations
- Consistently provided friendly and engaging service
- Managed closing and opening duties such as restocking, counting cash, and credit card charges
Education
Associate of Arts - Business Administration
De Anza Community College
10.2024
High School GED -
Prospect High School
06.2014
Skills
- Proficient Typing and Transcription
- Computer and Technical Skills
- Microsoft Word/Excel
- Oral and Written Communications
- Problem Solving/Critical Thinking
- Quick and Adaptable Learner
- Leadership
- Teamwork
- Collaboration
- Customer Care/Satisfaction
- Excellent Organization
- Vendor interaction
- Transportation Coordination
- Administrative Support
- Front desk support
Certification
- Typing Certificate
- Hospitality 101 Bootcamp
Languages
English
Professional
German
Native/ Bilingual
References
References available upon request.
Timeline
Concierge
Ayres Hotels
02.2024 - Current
Front Desk Agent
Ayres Hotel Group
02.2024 - 02.2024
Head Sales Support
Lazboy
12.2016 - 12.2022
Assistant Sales Lead
Justice
10.2015 - 06.2016
Waitress/ Hostess
Fish's Wild
02.2014 - 02.2015
Associate of Arts - Business Administration
De Anza Community College
High School GED -
Prospect High School
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