Helena Metoyer
Alexandria,LA
Summary
Lead Educator with proven expertise in curriculum development and implementation. Successfully guided teacher teams to enhance academic performance and foster student engagement. Licensed healthcare agent with a strong record in expanding insurance business through strategic client relationship management. Skilled in documentation analysis, effective communication, and resolving complex issues efficiently.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Educator
Rapides Parish School Board
Alexandria, LA
08.2020 - Current
- Recruited, hired and trained primary and supplemental teaching staff.
- Facilitated individual meetings with parents to address academic progress and personal issues affecting child success.
- Reviewed individual lesson plans to mitigate risk factors impacting a child's success in class.
- Collaborated with supervisors to examine effectiveness of program and instruction.
- Established and managed classroom settings tailored for optimal student learning and emotional, social, and physical growth
Medicare Enrollment Specialist
Connexion Point
REMOTE
08.2024 - 12.2024
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Collaborated with other departments such as Claims or Accounting when necessary.
- Educated customers on various health insurance products and services available.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
Health Life Insurance Agent
TranzAct
Remote
07.2023 - 12.2023
- Provided support during open enrollment periods by answering questions about plan options.
- Evaluated claims submitted by clients to determine eligibility for reimbursement or coverage.
- Collaborated closely with other departments such as accounting and legal to resolve customer issues quickly.
- Advised customers on best practices for managing risk associated with their particular situation.
- Researched and analyzed customer needs to design tailored health life insurance plans.
Lead Teacher
Save The Children Head Start
Alexandria, LA
08.2016 - 08.2020
- Collaborated with other school staff to ensure that all students have access to a safe and supportive learning environment.
- Maintained secure and disciplined classroom to provide positive learning environment.
- Evaluated and improved classroom environment to promote ultimate learning experiences.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
Pharmacy Technician Trainee
K-Mart Pharmacy
Pineville, LA
01.2014 - 07.2016
- Conducted quality control checks on all medications before dispensing them.
- Communicated effectively with other members of the health care team regarding medication orders and refills.
- Processed insurance claims for reimbursement purposes accurately and efficiently.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Called insurance companies to verify patient benefits.
Medical Billing and Coder
Huey P Long Medical Center
Alexandria, LA
09.2007 - 01.2014
- Coded diagnoses and procedures from patient medical records using ICD-10-CM and CPT-4 codes.
- Verified patient information and insurance eligibility to ensure accuracy of claims.
- Reconciled accounts payable and accounts receivable ledgers with external entities such as insurance companies or third-party payers.
- Resolved coding discrepancies and denials to maximize reimbursement.
- Reviewed medical records, identified diagnosis codes, and assigned appropriate procedure codes according to established coding guidelines.
Education
Associate of Arts - Child Development Associate
Louisiana State University of Alexandria
Alexandria, LA05-2017
Medical Coding And Billing - Health Administration
Penn Foster College
Scottsdale, AZ12-2006
Pharmacy Technican - Pharmacy
Penn Foster College
Scottsdale, AZ04-2005
Skills
- Data analysis
- Claims evaluation
- Customer service
- Team collaboration
- Training and development
- Problem solving
Certification
Active License:
Health, Life, and Accident
Personal Lines
References
References available upon request.
Timeline
Medicare Enrollment Specialist
Connexion Point
08.2024 - 12.2024
Health Life Insurance Agent
TranzAct
07.2023 - 12.2023
Lead Educator
Rapides Parish School Board
08.2020 - Current
Lead Teacher
Save The Children Head Start
08.2016 - 08.2020
Pharmacy Technician Trainee
K-Mart Pharmacy
01.2014 - 07.2016
Medical Billing and Coder
Huey P Long Medical Center
09.2007 - 01.2014
Associate of Arts - Child Development Associate
Louisiana State University of Alexandria
Medical Coding And Billing - Health Administration
Penn Foster College
Pharmacy Technican - Pharmacy
Penn Foster College
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