Helena Minor
Los Angeles,CA
Summary
Case manager and customer service rep. with over 15 years of successful experience in exceeding customer expectation. Recognized consistently for performance excellence, with strengths in multi tasking, time management and conflict resolution.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Motivated to learn, grow and excel with a company of integrity.
Overview
20
20
years of professional experience
Work History
Harm Reduction Case Manager
WERC
05.2024 - 11.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Led class discussions and taught classroom Harm Reduction informational trainings.
Case Manager
The People Concern
05.2023 - 05.2024
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Evaluated treatment plans against individual goals and healthcare standards.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Executed billing tasks and recorded information in company databases.
Care Coordinator
Partners In Care Inc.
06.2022 - 05.2023
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Built strong relationships with clients to deliver emotional support and companionship.
- Operated Salesforce platform to update care plans.
- Verified insurance, located UTC members, provided community resources, performed home visits and completed TOCs.
Front Desk Receptionist/RA
Aviva Family And Children's Services
04.2021 - 08.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Contacted housekeeping staff and maintenance department immediately to resilve guest room issues.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Monitored office supplies by checking inventory and placing orders.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Promoted good behavior with positive reinforcement methods.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
- Consulted with families to discuss activities and behaviors of each child.
Case Manager
American True Care
01.2022 - 04.2022
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
Resident Advisor
Phase Two
11.2019 - 12.2020
- Solved grievances and complaints by collaborating with residents, collected urine samples, did med runs.
- Conducted tours, orientation and educational sessions for residents and families.
Resident Advisor
Reconnect
01.2017 - 12.2018
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Conducted tours, orientation and educational sessions for residents and families.
- Established consistent relationships with clients to maintain professional boundaries.
- Supported patients with bipolar disorder, anxiety, ADD,DID, trauma,addiction,depression, schizophrenia, eating disorders, and dementia.
- Transported clients
Makeup Artist/Sales Associate
Elf Cosmetics
01.2016 - 03.2017
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Makeup Artist
Just Blown Away
03.2014 - 01.2016
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Scheduled onsite and offsite makeup appointments for clientele.
- Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
Bank Teller
Regions
03.2006 - 06.2008
- Sold and cross-sold bank products to new and existing customers.
- Counted and packaged currency and coins.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Audited fellow teller currency to contribute to dual-control procedures.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Promoted products or services to each customer to consistently achieve sales targets.
- Accessed computerized financial information to answer questions related to specific accounts.
Auto Loan Processor/ Manager
Missouri Title Loans
11.2004 - 03.2006
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Looked over and approved various types of loans.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Set up and completed loan submission packages.
- Checked packages for appropriate documentation.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Issues reports for old and new loans based on field inspections of loan sites.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Completing collection calls daily.
Education
Diploma - General Studies
Spokane Falls Community College
Spokane, WAMAKEUP CERTIFICATE - Makeup Artistry
EI Professional Special Effects & Makeup Artistry
Hollywood, CCosmetology License MO & CA - Cosmetology
Regency Beauty Institute
St.Peters, MOSkills
- Verbal and written communication
- Critical thinking
- Self-motivated professional
- Clerical
- Leadership
- Adaptability
- Computer proficiency
- Multitasking abilities
- Conflict resolution
- Organization and Time management
- Flexible & Adaptable
- Relationship-Building
- Case management
- Medical Records Management
- P>Client needs assessments
Timeline
Harm Reduction Case Manager
WERC
05.2024 - 11.2024
Case Manager
The People Concern
05.2023 - 05.2024
Care Coordinator
Partners In Care Inc.
06.2022 - 05.2023
Case Manager
American True Care
01.2022 - 04.2022
Front Desk Receptionist/RA
Aviva Family And Children's Services
04.2021 - 08.2022
Resident Advisor
Phase Two
11.2019 - 12.2020
Resident Advisor
Reconnect
01.2017 - 12.2018
Makeup Artist/Sales Associate
Elf Cosmetics
01.2016 - 03.2017
Makeup Artist
Just Blown Away
03.2014 - 01.2016
Bank Teller
Regions
03.2006 - 06.2008
Auto Loan Processor/ Manager
Missouri Title Loans
11.2004 - 03.2006
Diploma - General Studies
Spokane Falls Community College
MAKEUP CERTIFICATE - Makeup Artistry
EI Professional Special Effects & Makeup Artistry
Cosmetology License MO & CA - Cosmetology
Regency Beauty Institute
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