Overview
Work History
Education
Skills
Languages
Timeline
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Helena Minor

5555 Windermere Dr. Jacksonville,FL

Overview

5
5
years of professional experience

Work History

Phone Operator

Emed Primary Care
01.2021 - Current
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Followed up on customer inquiries to confirm issues were adequately addressed.
  • Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.


Hotel Housekeeper

Holliday Inn & Suites
04.2020 - 12.2020
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Washed and folded towels and linens to properly stock guest rooms.

Cashier

Rowes IGA
11.2019 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule / temporary job position
  • Operated cash register for cash, and credit/debit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier & Server

Mi Veracruz Mexican Restaurant & Grocery Store
02.2019 - 11.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Served food and beverages promptly, demonstrating strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Englewood High School
Jacksonville, FL
2018

Skills

  • Empathy and patience
  • Problem-solving abilities
  • Organizational abilities
  • Active Listening
  • Critical Thinking
  • Time management skills
  • Cash Handling
  • Strong Work Ethic
  • Exceptional customer service

Languages

Spanish
Full Professional

Timeline

Phone Operator

Emed Primary Care
01.2021 - Current

Hotel Housekeeper

Holliday Inn & Suites
04.2020 - 12.2020

Cashier

Rowes IGA
11.2019 - 03.2020

Cashier & Server

Mi Veracruz Mexican Restaurant & Grocery Store
02.2019 - 11.2019

High School Diploma -

Englewood High School

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Helena Minor