Summary
Overview
Work History
Education
Skills
Timeline
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Helena Murphy

Bristol

Summary

Experienced professional in the retail industry with a proven track record of successfully managing multiple complex stores within the district. Recognized by the district for my expertise in identifying and developing individuals for promotions to Store Manager and Assistant Store Manager positions. Utilizing strategic leadership and a sales-driven approach, I have achieved remarkable revenue growth and consistently surpassed sales targets.

Overview

17
17
years of professional experience

Work History

Store Manager

THE HOME DEPOT
03.2022 - Current
  • Direct the P&L performance and daily operations of a $67M retail operation averaging11K transactions weekly, driving overall store profitability and ensuring the environment remains safe without incidents
  • Manage a team of 6 Salaried Managers and8 Department Supervisors leading and delivering a positive employee experience for180 associates to drive sales and instill in all associates the critical nature of superior customer service
  • Accountable for all store operations, sales, customer service, HR/administration, and finance and accounting functions, including product ordering and restocking, night crew and front-end operations, merchandising sets, and inventory control for the high-volume store
  • Work with department heads to provide enhanced new associate orientation and training to ensure team productivity and effective payroll utilization to maximize store performance
  • Communicate, implement, and execute corporate strategies to drive alignment and establish store direction, elevating store standards, creating consistency in the store environment, and strengthening personnel management and operational controls
  • Guided team in creating customer awareness and education about online ordering and pick-up opportunities, increasing overall online sales by20% in 2023
  • Promoted 4 Department Supervisors (DS) and one Customer Experience Manager to pass her RAMP Salaried Manager assessment. Prepared 2 Assistant Store Managers for RAMP and promoted to Store Managers
  • Key Achievements
  • Guided department teams in transforming a struggling store to exceed $1M/aisle sales goal for ten aisles in the store in2023
  • Led a safety-focus initiative to turnaround safety from the one of the highest in OSHA recordables and lost time in the region to achieving Zero OSHA recordables and Zero Lost Time for450 days and counting

Store Manager & Specialty & Pro Captain

THE HOME DEPOT
03.2018 - 03.2022
  • Oversaw sales, merchandising, P&L, operations, inventory control, customer service and human resources activities and results for a $36M location accountable for enhancing the store operations, processes and procedures, customer service, staff training and retention while ensuring clean and professional store appearance to exceed overall sales and profitability targets
  • Reviewed monthly financials and store reporting, executed strategic plans to combat operational and merchandising issues, and identified operational inefficiencies and processes, implementing sustainable solutions to improve profitability and increase gross margins
  • Selected as District PRO & Specialty captain from2018-2023, coaching and training store leaders across11 store locations on key operational processes and strategies and providing them the leadership and management skills to increase profitability, minimize shrinkage, and lower safety incidents
  • Key Achievements
  • Exceeded sales plan by24.7% and grew sales by28.8% for fiscal year2020, becoming #2 in the district for sales performance
  • Improved the district scorecard from88th to60th place nationally out of92 districts in2 years
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Store Manager

THE HOME DEPOT
08.2015 - 03.2018
  • Managed the P&L for a $ 27M store operation, averaging12K transactions weekly, leading a team of 6 Salaried Managers,8 Department supervisors, and125+ Associates, cultivating a customer-centric sales and service environment focused on increasing sales performance and profitability while creating a safe environment
  • Exceeded sales plan by23.7% and delivered a comp of19.2% driven by strong performance in specialty, services and pro, delivering the highest sales transaction growth in the district
  • Developed store strategy to maximize sales and profitability by overseeing all budgeting, personnel management, inventory control, purchasing, online in-store order fulfillment, safety, cash management and customer service
  • Analyzed and interpreted financial data and sales reporting, assessing business opportunities to impact sales results and yield YoY maximization positively
  • Streamlined and optimized operational processes to drive profitability and reduce inventory shrinkage, focused on key operational deficiencies
  • Optimized staffing requirements by attracting, retaining, and developing top talent to meet aggressive budget goals.
  • Delivered vital customer service metrics, one of only 3 stores to make a goal in the district with LTSA (likelihood to shop again) at 88.8% and online satisfaction at 83.7%
  • Key Achievements
  • Leveraged SCOP to 31.7% vs Plan by controlling operational expenses
  • Facilitated and implemented the roll out of a new company-wide store leadership structure which included promoting 2 Department Supervisors (DS) to Customer Experience Managers and adding a salaried Night Operations Assistant Manager
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Store Manager & District Specialty Captain

THE HOME DEPOT
01.2014 - 01.2017
  • Directed a $34M store operation, managing and coaching a team of 12 department supervisors and ~180 associates, maximizing sales and profitability by overseeing the full P&L, budgeting, employee leadership and development, customer service, inventory control, cash management, and safety
  • Aligned store employees with the company expectations by leveraging statistical data, increasing engagement, and retention and provided enhanced training and coaching for associates to improve their personal performance
  • Determined areas requiring cost reduction and operational improvement monitoring performance to ensure efficient and effective services while staying within the budgetary limits
  • District Specialty Captain responsible for ensuring the success of the specialty departments (kitchen & bath, flooring and décor, appliances, millworks, and install services) for11 store locations, providing store-level and district training, store guidance and walk-throughs, and realignment conference calls allowing the district to maintain top performance in sales
  • Proposed and led a district community project with over a $10K grant, bringing in30 volunteers from the9 stores to improve and finish a home for a single mother with a son who had SMA and was wheelchair-bound, making it functional for his needs and wheelchair accessible
  • Key Achievement
  • Assumed the Store Manager position in an underperforming store, delivering the highest revenue increase in the district
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Operations Store Manager

THE HOME DEPOT
01.2015 - 08.2015
  • Accountable for leading the profitable operations of a $35M store operation by coaching and developing200+ associates to drive sales through providing great customer service, resolving people issues, identifying operational improvements, monitoring the market, and executing effective strategic plans to improve the business consistently
  • Coached and trained the leadership team and associates in providing customer service excellence while maintaining company standards for sales floor expectations, leading to increased profits and exceeding company sales goals
  • Drove significant sales, customer loyalty, and employee performance improvements by developing business plans for the store through effective analysis of core categories, staff strengths, and market trends
  • Assessed and maximized store sales, profitability, and service opportunities by conducting in-store and competitive walks
  • Coordinated the ability of the entire district leadership team to attend the Women in Leadership district training and recognition events
  • Key Achievement
  • Improved merchandising and safety standards, reducing the OSHA rate to under goal by3

Operations Manager & District Operations Trainer

THE HOME DEPOT
01.2008 - 01.2015
  • Provided leadership for a $75M store operations, leading and coaching ~150 salaried managers and associates, developing and executing the core business strategy to maximize store sales and profitability
  • Created and implemented plans aligned with the weekly retail playbook, maintained allotted retail budget for markdowns, adjusted staffing levels, commended exceptional performance, and eliminated poor performance
  • Collaborated with ASMs to reduce the shrinkage of the inventory by ensuring proper in-stock organization, and training individuals in proper inventory prep
  • Selected as Operations Captain to maximize specialty business in support of the Operations teams, achieving the plan for a district of9 stores, leading to significant growth and profitability improvements
  • Developed an environment of openness and trust, establishing one-on-one relationships with customers and cultivating core-business relationships with professionals that yielded maximized revenue and transaction improvement
  • Optimized the scheduling process to maximize the utilization of the mix of full-time and part-time employees, decreasing the overage in actual hours used versus sales-adjusted hours
  • Key Achievement
  • Drove the turnaround of an underperforming store, delivering top sales performance in the district for3 years and consistently top ten in the region for sales vs plan, sales comp, SCOP performance, professional sales, and specialty and services performance

Education

Early Childhood Care And Education

Grossmont College
El Cajon, CA

Skills

  • Access
  • Adobe Creative Cloud Suite (Photoshop / Illustrator / InDesign / Premiere Pro / After Effects)
  • AIMS
  • Ariba
  • ESS / MSS
  • Excel
  • Item Maintenance Application
  • IVR/ACD Avaya Phone Systems
  • Kronos
  • Microsoft Office Suite (Access / Excel / OneNote / Outlook / SharePoint / Word)
  • PayPal
  • POS systems
  • Salesforce
  • SAP
  • Skype
  • Slack
  • Toshiba
  • WebEx
  • Workday
  • Zoom
  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Store merchandising
  • Retail inventory management
  • Shift scheduling
  • Inventory control
  • Recruitment and hiring
  • Leadership development
  • Policies and procedures

Timeline

Store Manager

THE HOME DEPOT
03.2022 - Current

Store Manager & Specialty & Pro Captain

THE HOME DEPOT
03.2018 - 03.2022

Store Manager

THE HOME DEPOT
08.2015 - 03.2018

Operations Store Manager

THE HOME DEPOT
01.2015 - 08.2015

Store Manager & District Specialty Captain

THE HOME DEPOT
01.2014 - 01.2017

Operations Manager & District Operations Trainer

THE HOME DEPOT
01.2008 - 01.2015

Early Childhood Care And Education

Grossmont College

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Helena Murphy