Helena Oaks
Knoxville,TN
Summary
Accomplished Store Manager with a proven track record enhancing customer relations and streamlining operations. Skilled in problem-solving and multitasking, adept at fostering high-performance cultures and driving sales growth through strategic analysis and employee training. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Store Manager
White Lace and Promises
10.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed all hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Sales Lead
Express
08.2016 - 10.2019
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
Office Manager
Rosa's Catering
03.2012 - 03.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
University of Tennessee
Knoxville, TN 08.2007 - 05.2008
Middle Tennessee State University
Murfreesboro, TN 08.2006 - 05.2007
Skills
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team Leadership
- Outstanding communication skills
- Team leadership and coaching
- Employee Training
- Relationship building and management
- Sales Analysis
- Customer Service
- Project Management
Timeline
Store Manager
White Lace and Promises
10.2019 - Current
Sales Lead
Express
08.2016 - 10.2019
Office Manager
Rosa's Catering
03.2012 - 03.2015
University of Tennessee
08.2007 - 05.2008
Middle Tennessee State University
08.2006 - 05.2007
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