Helena O'Donnell
Mineola,NY
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated with excellent experience in industry. Dependable and quick-learning team player with effective communication and organization skills.
Overview
33
33
years of professional experience
Work History
Front Desk Receptionist
Dr. Renee Lefland
Garden City, NY
04.2013 - Current
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted patients at check out desk and booked all follow-up appointments and procedures.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Verifying insurances and scanning all records into patients chart.
- Responsible for prior authorizations .
- Pulling all faxes for practice and distributed them to correct personal and pulling charts for practice.
- Responsible for all superbills for day from all doctors and then given to billing department.
Medical Receptionist
Long Island Medical And Gastroenterology
Great Neck, NY
01.1990 - 04.2013
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
Skills
- Call Answering and Routing
- Prior Authorization
- Positive Attitude and Energetic
- Front Desk Operations
- Patient Referral
- Data Confirmation
- Referral Coordination
- Patient Correspondence
- Patient Records Gathering
- Reminder Calls
Timeline
Front Desk Receptionist
Dr. Renee Lefland
04.2013 - Current
Medical Receptionist
Long Island Medical And Gastroenterology
01.1990 - 04.2013
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