Helena Onyemere
Lithonia,United States
Summary
Precise Prep Cook well-versed in seasoning and preparing food for maximum effect. Expertise in monitoring food storage, sanitizing work surfaces and managing and tracking ingredients. Reliable team player dedicated to efficiency and punctuality. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
13
13
years of professional experience
Work History
Server Shift Leader
IHOP
11.2021 - 04.2024
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cultivated warm relationships with regular customers.
- Trained and acclimated new servers to restaurant's culture and operations.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Managed tables throughout dining room to execute service at highest level.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Maintained thorough knowledge of menu to describe dining options.
Sanitation Crew Member
homechef
09.2019 - 01.2022
- Followed sanitation schedule and documented cleaning activities.
- Maintained neat, clean and sanitized work areas.
- Followed company and OSHA safety protocols for handling and disposing of hazardous materials.
- Reassembled production lines to restore production with minimal downtime.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Ensured proper disposal of waste materials according to company policies and environmental regulations, promoting eco-friendly practices.
- Sanitized floors and walls to protect workers.
- Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
- Utilized Personal Protective Equipment (PPE) correctly.
Prep Cook,server,hostess
Chilis's Bar and Grill
07.2011 - 07.2020
- Followed sanitation schedule and documented cleaning activities.
- Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces and taking out trash.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Utilized excellent knife skills to chop and slice vegetables and carve and grind meats and cheeses.
- Measured and weighed food items to comply with portion requirements.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw food preparation, production and presentation according to quality standards.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
Customer Service Representative
Intown Suites
01.2020 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Jordan High School
Sandy, UT05.1999
Skills
- Cleaning and Sanitizing
- Interpersonal Communication
- Foodservice Sanitation
- Customer Service
- Inbound and Outbound Calling
- MS Office Proficiency
- Customer Support
- Call Documentation
- Verbal and Written Communication
- Distribution Services
- Team Collaboration
- Retail Sales
- Complaint Handling
- Organization
- Shift planning
- Verbal and written communication
- Customer Relationship Management
Timeline
Server Shift Leader
IHOP
11.2021 - 04.2024
Customer Service Representative
Intown Suites
01.2020 - 02.2022
Sanitation Crew Member
homechef
09.2019 - 01.2022
Prep Cook,server,hostess
Chilis's Bar and Grill
07.2011 - 07.2020
High School Diploma -
Jordan High School
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