Helena Ortiz
Black River Falls,WI
Summary
Dedicated and self-directed Office Manager with diverse experience in organizations of all sizes and across multiple industries. Technologically-savvy with proven ability to quickly master new software and systems. Excellent communication and team collaboration skills to deliver complex projects in deadline-driven environments. Highly efficient staff member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Motivated & committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
8
8
years of professional experience
Work History
Store Team Member
Kwik Trip
2023.07 - 2024.05
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Administrative Office Manager
Tactical Irrigation Services, LLC
2021.10 - 2023.04
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Housekeeping/Unarmed Security Officer
Mile Bluff Medical Center Inc.
2019.12 - 2020.12
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Patrolled commercial property.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Performed general housekeeping and cleaning tasks.
Manager
Taco Bell
2016.05 - 2018.06
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Desert View High School
Tucson, AZ05.2016
Skills
- POS System Operation
- Promotional support
- Adaptability and Flexibility
- Inventory and Stocking
- Customer Service
- Friendly and Helpful
- Sales Records Management
- Multitasking Abilities
- Organizational Skills
- Reliable and Responsible
- Documentation And Reporting
- Excellent Communication
Timeline
Store Team Member
Kwik Trip
2023.07 - 2024.05
Administrative Office Manager
Tactical Irrigation Services, LLC
2021.10 - 2023.04
Housekeeping/Unarmed Security Officer
Mile Bluff Medical Center Inc.
2019.12 - 2020.12
Manager
Taco Bell
2016.05 - 2018.06
High School Diploma -
Desert View High School
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